Product Design Specialist

Job Req ID: 51300

Posting Date: 26 Sept 2025

Function: Software Engineering

Unit: Digital

Location:
RMZ Ecoworld, Devarabeesanahal, Bengaluru, India

Salary: Competitive

We are seeking a skilled and experienced Technical Architect- ServiceNow (IT) to join our team. In this role, you will manage complex software engineering that provides Service Management and Service Assurance across the Digital Corporate Unit, leveraging the ServiceNow platform, notably the TSM, HRSD and SecOps products. Your primary focus will be designing and implementing solutions aligning with business needs, ensuring high-quality, scalable, and reusable code. You will work closely with product owners, stakeholders, and squad members to deliver exceptional customer experience and drive operational efficiencies across our organization.

• Delivers the engineering strategy in ensuring the engineering organisation's ability to deliver high quality on time and on budget and implementing means of bringing measurability as well as predictability to the engineering organisation's capabilities
• Executes complex technical decisions, technology choices and architecture for a wide range of high-performance products, capabilities, and platforms, effectively balancing short-term impact with long-term transformation
• Resolves complex and strategic issues using advanced technical knowledge, across wider industry and/or specific sectors, and develops bespoke or leading edge, technically complex solutions (e.g., relating to new, un-tested technology and/or large-scale impact of products)
• Executes and contributes to the development of the ambitious and compelling technical roadmap to meet the needs of the business, engineering team, and partner teams
• Executes engineering and operational excellence initiatives, implementing metrics and process for regular assessment and improvement
• Drives an engineering culture that fosters innovation and creativity while delivering high quality products with predictability and reliability
• Writes, tests and reviews code, refining and rewriting as necessary independently and communicates to engineering professionals and colleagues involved in the project
• Solves complex and escalated aspects of a project, performing coding, debugging, testing and troubleshooting when necessary
• Plays a positive contributor role in the software engineering organisation, implementing the technical vision and the pursuit of innovations regarding new technologies, platforms and applications
• Evaluates, implements and maintains high-quality tools and complex automation processes to support continuous delivery and developer productivity
• Implements new architectures, standards, and methods for large-scale enterprise systems
• Researches, designs and writes new software and performs deep dive data analysis, to identify issues and implement ways to improve working processes within the area of software engineering responsibility, such as avoiding and reducing technical debt
• Mentors other software engineers, helping to improve the team's abilities by acting as a technical resource
• Champions, continuously develops and shares with team knowledge on emerging trends and changes in software engineering

Skills Required

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Min 10 years of experience as a Coud Developer or Architect, with a track record of successful project implementations.
• Understanding of Azure and AWS cloud with Google cloud being a plus
• Min experience of 2 hands on Implementations using the public cloud
• Experience in building the solution
• Understanding of the Generative AI and Large Language Models (LLMs)
• Experience of building solutions on Virtual Agents/Chatbots
• Excellent problem-solving skills and the ability to analyze complex technical issues.
• Strong communication and interpersonal skills for effective collaboration with diverse teams.
• ServiceNow certifications are a plus and will be highly valued
• Knowledge of emerging technologies and the ServiceNow roadmap to develop and deliver innovative digital solutions

About us

BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK's largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.