Senior Admission Counsellor
2 days ago
Job Title:
Senior Admission Counsellor
Company:
upGrad
Location:
Noida - Sec 125
About upGrad:
Asia's largest Learning & Skilling company offering programs in Data Science, ML, Product, MBA, Digital Marketing, etc. Focused on high-quality, accessible education.
Role Summary:
Drive lead engagement, qualify prospects, build trust, and schedule Video Counselling (VC) sessions for Admissions Counsellors. Act as the first touchpoint between learners and upGrad.
Key Responsibilities:
- Call and engage assigned leads via auto-dialer
- Qualify interest, needs, and eligibility
- Build rapport and address learner queries
- Schedule VC sessions for qualified leads
- Coordinate with counsellors for smooth follow-through
- Maintain CRM records and follow-ups
Requirements:
- Min 2 years EdTech sales (Study Abroad is a plus)
- Graduate, 6-day work week experience
- Individual contributor with proven targets
- Strong English communication, empathy, persuasion
- Basic MS Office + CRM skills
KPIs:
- 300 mins talk time per day
- 5 VC bookings per day
- 80% lead connection rate
- Meet weekly revenue targets
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