Executive IT
1 week ago
Role & responsibilities
- Monitor network devices, Active Directory services, and related infrastructure using defined tools.
Provide first-level troubleshooting and resolution for:
LAN/WAN connectivity issues
- User login and authentication issues (Active Directory accounts, passwords, group policies)
VPN and Wi-Fi connectivity
Perform user account management in Active Directory (creation, deletion, modifications, password resets).
- Assist in applying group policies and organizational units (OUs) under guidance.
- Manage IP address assignments and assist in basic network configuration tasks.
- Ensure timely logging, tracking, and closure of support tickets within SLAs.
- Coordinate with L2/L3 teams for incident escalation and resolution.
- Maintain proper documentation of incidents, changes, and configurations.
- Support patching, updates, and routine maintenance activities.
- Assist during IT audits, backup checks, and compliance reporting.
Required Skills & Competencies
- Monitor network devices, Active Directory services, and related infrastructure using defined tools.
Provide first-level troubleshooting and resolution for:
LAN/WAN connectivity issues
- User login and authentication issues (Active Directory accounts, passwords, group policies)
VPN and Wi-Fi connectivity
Perform user account management in Active Directory (creation, deletion, modifications, password resets).
- Assist in applying group policies and organizational units (OUs) under guidance.
- Manage IP address assignments and assist in basic network configuration tasks.
- Ensure timely logging, tracking, and closure of support tickets within SLAs.
- Coordinate with L2/L3 teams for incident escalation and resolution.
- Maintain proper documentation of incidents, changes, and configurations.
- Support patching, updates, and routine maintenance activities.
- Assist during IT audits, backup checks, and compliance reporting.
Qualifications
- Bachelors degree/diploma in Computer Science, IT, or related field.
- Relevant certifications preferred (CCNA, MCSA, CompTIA Network+).
- 1–3 years of experience in IT support or infrastructure monitoring.
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