Technology Solutions Lead

Job Description
*About TaskUs:*
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

*What We Offer:*
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Technology Solutions Engineer
The Technology Solutions Engineer is an individual contributor role responsible for supporting the Sales and Customer Service Team in developing and delivering technology solutions tailored to our clients' needs. This role requires a deep understanding of both software and hardware components, with a particular emphasis on telephony and networking technologies that are crucial to the BPO/Contact Center industry.

Key Responsibilities

• Provide technical and consultative assistance to the Sales team, with a strong focus on telephony, networking, and contact center technologies.
• Analyze and understand client architecture, specifically in telecommunications and network infrastructure, to develop effective solutions.
• Assist in the completion of technology sections in RFI/RFP/RFQ documents, ensuring alignment with client needs and industry best practices.
• Document and hand over detailed technical specifications for post-sales implementation, particularly related to telephony and network setup.
• Drive accountability across cross-functional IT teams, ensuring alignment and smooth execution during the solution design process.
• Stay current with market trends, cloud practices, and technology stacks relevant to telephony, networking, and the broader contact center industry.

Requirements

• Bachelor's Degree or equivalent experience with a minimum of 5+ years in a relevant field.
• Strong knowledge of telecommunications, VoIP, PBX systems, and networking protocols (e.g., TCP/IP, SIP).
• Proven experience in developing best practices for business processes and creating repeatable playbooks.
• Ability to lead multidisciplinary, cross-functional teams or projects, especially those focused on telephony and network deployments.
• Experience in managing multiple campaigns/projects simultaneously.
• Proficiency in reviewing and writing technical documentation, including client-facing collateral, with a focus on telephony and networking solutions.

*How We Partner To Protect You:*
TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

*DEI:*
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL
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TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

Req Id: R_2507_10292

Posted At: Thu Jul :00:00 GMT+0000 (Coordinated Universal Time)