Chief Technology Officer

Job Description

We are seeking a dynamic and visionary Chief Technology Officer (CTO) to lead the technological strategy and digital transformation of our retail jewellery business. The ideal candidate will bring deep expertise in retail systems, e-commerce infrastructure, digital platforms, enterprise IT, and data analytics, with a proven ability to implement scalable, innovative technology solutions across diverse retail formats including COCO (Company-Owned Company-Operated), FOFO (Franchise-Owned Franchise-Operated), SIS (Shop-in-Shop), and digital commerce.

This executive role demands strategic foresight, operational discipline, and a customer-centric mindset to drive technology-led business value.

Position Objective

To design and execute a comprehensive technology roadmap that enhances customer engagement, operational efficiency, and digital capability across all retail and digital channels. The CTO will serve as a key member of the leadership team, aligning all technology initiatives with business objectives and market needs.

Key Responsibilities

1. Technology Vision & Strategy

• Define and lead the company's long-term technology roadmap aligned with business growth and innovation goals.
• Identify emerging technologies and evaluate their application to strengthen business performance and customer experience.

2. Digital Transformation

• Drive omnichannel and e-commerce initiatives to unify digital and physical retail experiences.
• Ensure that technology supports personalization, scalability, and seamless customer interaction.

3. IT Infrastructure & Operations

• Oversee IT infrastructure, cloud services, and system operations to ensure reliability, security, and scalability.
• Lead continuous improvement efforts in system performance and availability.

4. Data Management & Analytics

• Establish robust data governance frameworks to support advanced analytics, reporting, and decision-making.
• Enable customer insights, sales forecasting, and inventory intelligence through data platforms.

5. Cybersecurity & Compliance

• Implement industry-leading security practices across systems and networks.
• Ensure compliance with applicable data protection and regulatory frameworks.

6. Retail Technology Enablement

• Optimize platforms supporting POS, CRM, inventory management, and loyalty programs across stores.
• Enhance in-store technologies to improve operational control and customer experience.

7. Vendor & Partner Management

• Identify and manage strategic technology partners, digital agencies, and software providers.
• Negotiate and oversee implementation of third-party tools and solutions.

8. Leadership & Team Development

• Build and lead a high-performing internal technology team across development, IT support, and infrastructure.
• Foster a culture of accountability, innovation, and collaboration.

9. Cross-Functional Collaboration

• Partner with Retail, Marketing, Merchandising, Supply Chain, and Operations to align technology with business requirements and goals.

Key Responsibility Areas (KRAs)

Area

Focus

Technology Strategy

Define and implement a long-term, scalable technology roadmap

Digital Commerce & Omnichannel

Enhance customer experience across digital and in-store platforms

IT Infrastructure & System Operations

Ensure operational stability, availability, and security of all systems

Data & Analytics

Deliver actionable insights and enable data-driven decision-making

Cybersecurity & Compliance

Maintain strong data protection and regulatory adherence

Team Building & Leadership

Lead and develop a high-performing, agile technology organization

SLA Adherence (IT Support)

95% resolution of issues within defined timelines

Data Accuracy & Governance Compliance

98% integrity across mission-critical systems

Inventory Sync Accuracy

98% real-time stock alignment across all retail formats

Team Engagement & Retention

85% positive engagement in internal assessments

Core Competencies

Strategic & Commercial Acumen

• Strong grasp of retail and consumer tech trends, customer behavior, and omnichannel business models
• Ability to align digital initiatives with long-term business outcomes

Technical Expertise

• Deep understanding of retail technologies, cloud architecture, POS systems, CRM platforms, and cybersecurity
• Experience with system integration, digital commerce technologies, and data platforms

Leadership & Execution

• Proven capability in leading cross-functional teams and managing enterprise-level technology programs
• Skilled in stakeholder communication, vendor management, and strategic project execution

Educational Qualifications & Experience

• Bachelors degree in Computer Science, Information Technology, Engineering, or related field
• Master's degree (MBA or M.Tech) preferred
• Minimum 10 years of progressive experience in senior technology roles
• At least 3–5 years of leadership experience within retail, jewellery, luxury, or consumer-facing sectors
• Demonstrated success in leading digital transformation and scaling complex technology ecosystems