HDO Operations SME FR

4 days ago

Lucknow, Uttar Pradesh, India Airtel Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Homes.UP East>HDO.Operations>SME FR>UP-Lucknow-Area Office

What will you do?
  • Responsible for installation, shifting, reactivation, speed / technology upgradation for airtel broadband services customers for the Circle
  • Responsible for KPI delivery as per target
  • Responsible for identification of improvement areas for the circle & define corrective actions
  • Strength partner infra to ensure timely delivery
  • Responsible for quality of installation /workmanship in the circle
  • Responsible for continuous improvement in customer experience
  • Responsible for process & SoP adherence
  • Responsible for reduce in installation cost
  • S2S (New sales, rental upgrade, technology migration, Other LoB products etc) through installation teams.
  • Improvement of audit score for the circle
  • Optimum use of resources with planned productivity
  • Responsible for timely material consumption
  • Anticipate risks on services & take proactive action to ensure customer satisfaction
  • Partner Management - Partner identification along with SCM, Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts. Regular review with partners.
  • Timely NFA / PR/PO for material & services
  • Work closely with all stakeholders to ensure smooth operations.
  • Recommend process improvement to enhance customer experience
  • Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score
  • Improvement of Conversion, TAT, Quality of workmanship.
  • Gate meeting at defined frequency
  • Visits as per defined norms
  • New process implementation

Our Culture Code
All work and no play isn't how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture
You are an ideal FIT if you have
  • BE / B Tech – ECE – with more than 8 yrs Or Diploma – ECE with more than 10 yrs of relevant work experience
  • In depth knowledge of broadband/FTTH
  • Excellent analytical skills
  • Innovative
  • Collaborative Relation Skills
  • Vendor Management
  • Resource Optimization
  • Good management and leadership skills.
  • Self-Motivated and positive attitude person.
  • Proactive and result oriented.
  • Driving quality management.
  • Team Player.
  • Decision maker.
  • Lead & Manage Change, Process Orientation & strong Customer Focus
  • Excellent Negotiation, Customer Interfacing skills.
  • Effective communication/interpersonal skills
Experience LevelSenior Level

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