HDO Operations SME FR

3 days ago

Lucknow, Uttar Pradesh, India Airtel Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Homes.UP East>HDO.Operations>SME FR>UP-Lucknow-Area OfficeWhat will you do? Responsible for installation, shifting, reactivation, speed / technology upgradation for airtel broadband services customers for the Circle Responsible for KPI delivery as per target Responsible for identification of improvement areas for the circle & define corrective actions Strength partner infra to ensure timely delivery Responsible for quality of installation /workmanship in the circle Responsible for continuous improvement in customer experience Responsible for process & SoP adherence Responsible for reduce in installation cost S2S (New sales, rental upgrade, technology migration, Other LoB products etc) through installation teams. Improvement of audit score for the circle Optimum use of resources with planned productivity Responsible for timely material consumption Anticipate risks on services & take proactive action to ensure customer satisfaction Partner Management - Partner identification along with SCM, Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts. Regular review with partners. Timely NFA / PR/PO for material & services Work closely with all stakeholders to ensure smooth operations. Recommend process improvement to enhance customer experience Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score Improvement of Conversion, TAT, Quality of workmanship. Gate meeting at defined frequency Visits as per defined norms New process implementation Our Culture Code All work and no play isn't how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture You are an ideal FIT if you have BE / B Tech – ECE – with more than 8 yrs Or Diploma – ECE with more than 10 yrs of relevant work experience In depth knowledge of broadband/FTTH Excellent analytical skills Innovative Collaborative Relation Skills Vendor Management Resource Optimization Good management and leadership skills. Self-Motivated and positive attitude person. Proactive and result oriented. Driving quality management. Team Player. Decision maker. Lead & Manage Change, Process Orientation & strong Customer Focus Excellent Negotiation, Customer Interfacing skills. Effective communication/interpersonal skills Experience LevelSenior Level

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