sme fr

SME FR

• Responsible for fault repair, S2S activities for airtel broadband customers for the Circle
• Responsible for KPI delivery as per target & action for continues improvement
• Responsible for identification of improvement areas for the circle & define corrective actions
• Responsible for quality of fault repair /workmanship in the circle
• Responsible for continuous improvement in customer experience
• Responsible for process & SoP adherence
• Responsible for reduce OPEX expenditure & Cost efficiencies as per AoP
• S2S (New sales, rental upgrade, technology migration, Other LoB products etc) through service teams.
• Optimum use of resources with planned productivity
• Responsible for timely material consumption
• Responsible for QOS parameters related to TRAI, Regulatory & statutory compliance for the circle/Cluster
• Improvement of audit score for the circle
• Anticipate risks on services & take proactive action to ensure customer satisfaction
• Partner Management : FR - Partner identification along with SCM, Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts. Regular review with partners.
• Timely NFA / PR/PO for material & services
• Work closely with all stakeholders to ensure smooth operations.
• Recommend process improvement to enhance customer experience
• Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score
• Up keeping of broadband network (Cable – Copper & ODN) and Network elements for circle/Cluster
• Reduction of GFR, SLA, CFI & Quality of workmanship (Repeat Reopen)
• In depth knowledge of broadband/FTTH, WiFi network, Broadband CPEs & copper / FTTH quality parameters.
• Regular monitoring of fault repair performance, analyze customer faults for corrective actions
• Monitor individual performance at engineers, TL & ZI wise performance.
• Responsible for reduction in open SR & SRs outside SLA. Track reason for outside SLA cases & corrective actions
• Gate meeting at defined frequency
• Visits as per defined norms
• Marquee permissions
• Proactive corrections
• New process implementation

Our Culture Code
All work and no play isn't how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture
You are an ideal FIT if you have

• BE / B Tech – ECE – with more than 8 yrs Or Diploma – ECE with more than 10 yrs of relevant work experience
• In depth knowledge of broadband/FTTH, WiFi network & CPEs
• Excellent analytical skills
• Innovative
• Collaborative Relation Skills
• Vendor Management
• Resource Optimization
• Good management and leadership skills.
• Self-Motivated and positive attitude person.
• Proactive and result oriented.
• Driving quality management.
• Team Player.
• Decision maker.
• Lead & Manage Change, Process Orientation & strong Customer Focus
• Excellent Negotiation, Customer Interfacing skills.
• Effective communication/interpersonal skills

Experience LevelSenior Level

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