Executive - Account Management

1 week ago


Andheri East, Maharashtra, India Medi Assist Insurance TPA Private Limited Full time ₹ 2,04,000 - ₹ 4,08,000 per year

Key Responsibility: ● Respond to employee/corporate customer queries via e-mail/ phone in a timely and professional manner ● Coordinate with respective stake holders for cashless claim settlement and resolution ● Explain claim decisions, deductions and provide status updates clearly to customers and agents. ● Escalate unresolved issues following the defined escalation matrix to get quicker resolutions & communicate the same to the customers. ● Receive and verify the completeness of claim documents; advise on any pending or missing documents. ● Coordinate with the inward team for claim registration and ensure proper documentation flow. ● Allocate claims to the processing team for timely action. ● Liaise with the enrollment team to ensure policy registration for both cashless and reimbursement claims. ● Allocate claims to the processing team for timely action. ● Liaise with the enrollment team to ensure policy registration for both cashless and reimbursement claims. ● Monitor and follow up on all queries using claim numbers until full resolution. ● Maintain weekly reports detailing claims, queries, and their respective TATs

Job Type: Full-time

Pay: ₹17, ₹21,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • Do you have experience in MIS?
  • Do you have experience with Excel?

Work Location: In person


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