Team Leader BPO

supports BPO (Business Process Outsourcing) operations by assisting with customer interactions, managing data, and coordinating with teams, often serving as a primary contact for clients or customers. Responsibilities vary depending on the role, but can include handling inbound/outbound calls, providing product support, troubleshooting issues, maintaining...

Handle inbound and outbound calls, provide product and service support, resolve customer issues and escalations, and process orders or requests.Data Management:Maintain and update customer records, manage contact lists, perform data entry, and assist with financial reporting activities by processing invoices and performing statement reconciliations.Team &...

Managing the day-to-day activities of the team.Motivating the team to achieve organizational goals.Developing and implementing a timeline to achieve targets.Delegating tasks to team members.Conducting training of team members to maximize their potential.Empowering team members with skills to improve their confidence, product knowledge, and communication...

guiding a team to achieve objectives by assigning tasks, setting goals, monitoring progress, and motivating members. Key responsibilities include communicating strategy, fostering a positive environment, coaching skill development, resolving conflicts, and acting as a liaison between the team and management. The role requires strong leadership,...

Job Title: BPO Voice ProcessExperience: Fresher / 0-3 yearsRoles & Responsibilities:Handle customer queries via calls, emails, and chats.Provide excellent customer service with quick and accurate solutions.Maintain records using CRM software.Collaborate with team members to meet sales targets.Stay updated on product knowledge and company policies.Desired...

Team leadership: Lead, mentor, and motivate a team of customer service representatives to meet performance goals. Performance monitoring: Monitor daily operations and track key performance indicators (KPIs) such as call quality, customer satisfaction, and average handling time. Quality assurance: Listen to customer interactions and ensure adherence to...

Job Title :Manager Recruitment Job DescriptionLiontree HR Consultants is a private and confidential player in the recruitment space, focusing primarily on BFSI, FMCG, Pharma, Service Industry and we have carved a special niche in the Pharma, BFSI, Finance and Human Resources space.We work exclusively in the BFSI sector with a few Asset Management, Wealth...

Strategic Direction: Establish a clear vision, set goals, and create plans to achieve them, aligning team efforts with organizational objectives. Communication: Facilitate clear, concise, and consistent communication, ensuring information flows effectively both within the team and to upper management. Task Management: Delegate tasks appropriately to team...

Roles and ResponsibilitiesHandle customer calls, emails, and chats to resolve their queries and concerns.Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions promptly.Maintain accurate records of all interactions with customers using CRM software.Collaborate with team members to achieve sales...

Roles and ResponsibilitiesHandle customer calls, emails, and chats to resolve their queries and concerns.Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions promptly.Maintain accurate records of all interactions with customers using CRM software.Collaborate with team members to achieve sales...