Clinical Support Worker

2 weeks ago


Chandigarh, Chandigarh, India Pristyn Care Full time

Role Summary

The Clinic Coordinator is responsible for managing day-to-day clinic operations for the General Surgeon, ensuring smooth patient flow, accurate OPD collections, proper coordination between clinical and non-clinical teams, and compliance with organisational SOPs.

Key Responsibilities

1. OPD & Patient Management

  • Coordinate patient appointments and manage daily OPD flow.
  • Ensure 100% OPD fee collection as per company policy.
  • Maintain accurate patient records and appointment details.
  • Handle patient queries and provide clear information on consultation charges and processes.

2. Billing & Reconciliation

  • Collect OPD fees through approved payment modes (cash/online).
  • Perform daily/weekly reconciliation and submit reports as per SOP.
  • Share OPD data with internal teams (Finance / PX / Category) within defined timelines.
  • Ensure OPD collections are correctly reflected in systems and adjusted in AR, where applicable.

3. Doctor Coordination

  • Coordinate with the General Surgeon regarding OPD schedules and patient flow.
  • Ensure timely communication of OPD numbers, doctor sitting, and operational updates.
  • Assist the doctor with administrative support during OPD hours.

4. Clinic Operations

  • Ensure clinic infrastructure and equipment (OPD machine, headlight, drills, etc.) are functional.
  • Coordinate with city/operations teams for maintenance and issue resolution.
  • Ensure availability of required forms, scanners, and system access at the front desk.

5. SOP Compliance

  • Follow and enforce OPD collection and reconciliation SOPs.
  • Ensure clinic staff and front-desk personnel are trained on processes and app usage.
  • Flag deviations or gaps to the City Manager / Operations Head immediately.

6. Reporting & Communication

  • Share daily OPD reports with PX/MD teams as per defined timelines.
  • Maintain WhatsApp/communication groups for smooth coordination with internal stakeholders.
  • Escalate operational or financial issues promptly to avoid revenue leakage.

Key Skills & Competencies

  • Strong coordination and communication skills.
  • Basic knowledge of billing, OPD processes, and reconciliation.
  • Proficiency in using mobile apps and basic MS Excel.
  • Ability to handle patients professionally and empathetically.
  • Attention to detail and process adherence.

Educational Qualification

  • Graduate preferred (any discipline).
  • Experience in healthcare/clinic operations is an added advantage.

Experience

6months –3 years of experience in clinic coordination, front desk operations, or hospital administration preferred.

Job Type: Full-time

Pay: ₹8, ₹22,000.00 per month

Application Question(s):

  • Current ctc?
  • Expected Ctc?

Location:

  • Chandigarh, Chandigarh (Required)

Work Location: In person



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