Operations Manager
1 week ago
- Oversee end-to-end operations of the diagnostic center, ensuring seamless patient experience.
- Manage front office, laboratory, radiology, phlebotomy, and support staff to ensure efficiency and service quality.
- Ensure compliance with NABL/NABH standards, healthcare regulations, and company policies.
- Monitor daily patient flow, report turnaround times (TAT), and service delivery benchmarks.
- Coordinate with laboratory and technical staff to ensure accuracy and timely delivery of reports.
- Handle escalated patient queries and resolve complaints effectively.
- Maintain inventory of medical supplies, consumables, and equipment in coordination with procurement.
- Ensure preventive maintenance and smooth functioning of diagnostic equipment.
- Collaborate with HR for recruitment, training, and performance management of staff.
- Work closely with sales/marketing teams to drive business growth and meet revenue targets.
- Prepare and present MIS reports on operational efficiency, patient satisfaction, and financial performance.
- Maintain high standards of hygiene, safety, and infection control at the center.
Qualifications & Requirements
- Graduate in Healthcare / Life Sciences / Business Administration (MBA in Healthcare Management preferred).
- 5–8 years of experience in operations management, preferably in a diagnostic center, hospital, or healthcare industry.
- Strong understanding of diagnostic workflows, laboratory operations, and patient services.
- Knowledge of healthcare compliance, NABL/NABH standards, and quality protocols.
- Proven leadership, team management, and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office and healthcare management software (LIS/HIS).
Key Competencies
- Leadership & People Management
- Patient-Centric Approach
- Operational Excellence & Process Optimization
- Quality & Compliance Management
- Decision-Making & Problem Solving
Job Type: Full-time
Pay: ₹30, ₹40,000.00 per month
Work Location: In person
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