Patient Counsellor

2 days ago

Delhi, Delhi, India Skinroots Full time ₹ 30,000 - ₹ 50,000 per year

Job Purpose

To act as the primary point of contact for patients, ensuring an exceptional clinic experience while driving sales of dermatology, aesthetic, and hair restoration services. The role combines patient counselling with sales leadership to achieve monthly revenue targets and maintain high patient satisfaction.

Key Responsibilities

1. Patient Counselling & Conversion

  • Greet and build rapport with walk-in and referred patients.
  • Explain skin, hair, and aesthetic treatments in a clear, empathetic, and professional manner.
  • Conduct skin/hair analysis using clinic equipment and recommend suitable treatments.
  • Create personalized treatment plans in consultation with doctors.
  • Follow up with patients via calls, messages, and emails for conversions and repeat bookings.
  • Educate patients about post-treatment care and maintenance packages.

2. Sales Management

  • Achieve monthly and quarterly revenue targets.
  • Upsell and cross-sell clinic services and products.
  • Create and execute promotional campaigns in coordination with marketing.
  • Track daily sales performance and maintain accurate CRM records.
  • Monitor treatment package renewals and ensure high retention rates.

3. Team Coordination

  • Guide front desk and telecalling teams for lead handling.
  • Train junior counsellors or receptionists in sales techniques and patient handling.
  • Work closely with doctors and therapists to ensure seamless patient experience.

4. Reporting & Analysis

  • Prepare daily, weekly, and monthly sales reports.
  • Track lead sources, patient feedback, and treatment popularity trends.
  • Present data-driven recommendations to management.

Skills & Qualifications

Education:

  • Graduate in any field (Preferred: Marketing / Life Sciences / Hospitality).
  • Certification in cosmetology or aesthetics is a plus.

Experience:

  • 2–5 years in sales/patient counselling in dermatology, aesthetics, or healthcare.
  • Proven track record of meeting/exceeding sales targets.

Skills:

  • Strong communication & presentation skills.
  • Excellent interpersonal skills with a patient-first attitude.
  • Ability to handle objections and negotiate effectively.
  • Knowledge of dermatology and aesthetic treatments (training will be provided if needed).
  • Proficiency in CRM tools and MS Office.

KPIs (Key Performance Indicators)

  • Monthly revenue achievement (% vs target)
  • Patient conversion rate (Leads → Bookings)
  • Retention & renewal rate for packages
  • Average ticket size per patient
  • Patient satisfaction scores

Salary & Benefits

  • Fixed Salary + Attractive Incentives based on performance.
  • Staff discounts on treatments and products.
  • Continuous training & career growth opportunities.

Job Type: Full-time

Pay: ₹30, ₹50,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Paid sick time

Application Question(s):

  • Have you worked in a dermatology, cosmetology, or hair restoration clinic before?
  • What has been your average monthly sales or revenue achievement in your previous role?
  • What is your notice period?
  • What's your current in hand Salary?
  • What are your salary expectations?

Work Location: In person

  • Patient Counsellor

    1 week ago

    Delhi, Delhi, India 2070Health Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    About 2070 HealthW Health has set up India's first healthcare focused Venture Studio called 2070 Health - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities in whitespaces. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day...

  • Patient Care Professional

    4 days ago

    Delhi, Delhi, India beBeeCaregiver Full time ₹ 25,00,000 - ₹ 40,00,000

    Job Title: Patient CounsellorOur organization seeks a skilled Patient Counsellor to provide exceptional patient care and support. The ideal candidate will possess strong communication skills, empathy, and the ability to work effectively in a team environment.Key Responsibilities:Counsel patients and their families regarding treatment procedures, packages,...

  • Patient Counsellor cum Sales Manager

    2 days ago

    Delhi, Delhi, India Skinroots Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    To act as the primary point of contact for patients, ensuring an exceptional clinic experience while driving sales of dermatology, aesthetic, and hair restoration services. The role combines patient counselling with sales leadership to achieve monthly revenue targets and maintain high patient satisfaction.Key ResponsibilitiesPatient Counselling &...

  • Patient Counselor

    5 days ago

    Delhi, Delhi, India Evoke Full time

    Job DescriptionJoin our Team as a Patient Counsellor at EvokeLocation: Lajpat Nagar, DelhiAbout Evoke:Evoke is a new-age provider of innovative hair & skin health solutions dedicated to helping individuals achieve confidence and satisfaction through advanced treatments and personalized care.Qualifications:Bachelor&aposs degree in a relevant field or...

  • Patient Care Counsellor

    2 days ago

    Delhi, Delhi, India Career Matrix Consultants Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Counsel patient & Ensure proper care and service Responsible for patient e-appointments, centre visit appointments Make presentations and product demonstrations to promote servicesUpdate Daily Sales Diary and any other trackers documents

  • Aesthetic Counsellor cum Sales Manager

    2 days ago

    Delhi, Delhi, India Skinroots Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionSkinroots is a specialised dermatology and aesthetic clinic dedicated to advanced skin, hair, and nail care. We combine medical expertise with modern technology to deliver safe, effective, and personalised treatments, helping patients look and feel their best with natural, lasting results.Role DescriptionThis is a full-time, on-site role...

  • Counsellor (6 Months Contract)

    2 days ago

    Delhi, Delhi, India Centre For Sight Full time US$ 60,000 - US$ 1,20,000 per year

    Role & responsibilitiesProvide empathetic and confidential counselling services to patients and their families.Explain treatment procedures, potential outcomes, and help patients make informed decisions.Act as a liaison between the patient, doctors, nurses, and other healthcare providers.Support patients in understanding hospital procedures, insurance, and...

  • Financial Counsellor

    1 day ago

    Delhi, Delhi, India beBeeCounsellor Full time ₹ 9,00,000 - ₹ 12,00,000

    Job TitleOur organization is seeking an experienced professional to fill the position of Financial Counsellor.The selected candidate will be responsible for handling patient finances, including explaining charges and collecting payments. They will also be responsible for maintaining accurate records and providing excellent customer service.Initial Patient...

  • Financial Counsellor

    3 weeks ago

    Delhi, Delhi, India Fortis Full time

    Job DescriptionKey Responsibilities:1. Patient Financial Guidance- Meet patients and attendants during admission or treatment planning to explain estimated costs.- Provide a detailed breakdown of packages, procedure costs, and expected out-of-pocket expenses.- Guide patients on payment schedules and required advance deposits.2. Insurance & TPA Coordination-...

  • Senior Financial Services Specialist

    7 days ago

    Delhi, Delhi, India beBeeFinancialCounsellor Full time ₹ 8,00,000 - ₹ 14,00,000

    A key responsibility of a financial counsellor is to guide individuals through the complex process of medical treatment and billing.Key ResponsibilitiesGuide patients and their attendants through medical treatment and billing processesThe ideal candidate will possess strong communication skills, attention to detail, and the ability to remain calm under...