
Work force management
1 day ago
Greetings from Black and White business solutions
About Client
Hiring for One of the Most Prestigious Multinational Corporations
Job Title: Workforce Management Service specialist /lead
Qualification: Commerce Graduates
Experience: 6-11 Years
Must Have Skills:
- Workforce management
- Capacity planning
- Forecasting
- Customer Acquisition Strategy & Implementation
- Data Science
Good to Have Skills:
Ability to read, write, and communicate in English in a business setting.
Roles and responsibilities
- Lead workforce planning initiatives in alignment with business requirements.
- Conduct capacity planning and forecasting to ensure optimal resource utilization.
- Design and implement customer acquisition strategies to drive business expansion.
- Partner with stakeholders across BPO, Healthcare, Retail, and BFSI sectors to deliver impactful solutions.
- Ensure operational excellence by driving process improvements and adopting best practices.
- In this role you would be an individual contributor and/or oversee a small work effort and/or team
- Develop and execute workforce management strategies that align with the company's operational needs and service level targets.
- Oversee forecasting processes, analyzing historical data and trends to accurately predict staffing needs and future workload demands.
- Manage scheduling activities, ensuring efficient allocation of resources while considering employee preferences, skills, and compliance with regulations.
Location: Bangalore
CTC Range: Upto 14 LPA(lakh per annum)
Notice period: Immediate- 30 Days
Shift Timings: UK Shift
Mode of Interview: Virtual
Mode of Work: Work from Office
Mode of Hire: Permanent
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Thanks & Regards,
Darini
HR Senior Analyst
Black and White Business Solutions Pvt Ltd
Bangalore, Karnataka, INDIA.
Direct Number: | WhatsApp
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************** Please refer your Friends***************
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