Associate - Pension Services

About the role
Refer to you will be responsible for section

You will be responsible for

In this job, I'm accountable for:

Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities: 

• Identifying operational improvements and finding solutions by applying CI tools and techniques

• Responsible for completing tasks and transactions within agreed KPI's

• Knows and applies fundamental work theories/concepts/processes in own areas of work

-Scheme Administration:

Process and validate a wide range of member events including retirements, deaths, transfers, pension increases, and member benefit 

calculations.

Ensure all calculations, adjustments, and data entries comply with scheme rules, legislation, and company procedures.

Update and maintain accurate records on pension administration systems, ensuring data integrity and accuracy.

Adhere to the agreed Service Level Agreements and meet the defined measures of success.

-Member Services:

Respond to member (and their representatives) queries via email or written correspondence, delivering excellent customer service and 

adhering to response timeframes and statutory deadlines.

Provide clear and accurate information to members regarding their benefits, options, and scheme rules.

Generate statements, letters, and other communications to members, ensuring clarity and compliance with the scheme requirements.

Compliance and Regulatory Adherence:

Ensure all tasks comply with relevant regulations, including The Pensions Regulator's requirements, HMRC regulations, and GDPR.

Maintain a working knowledge of pension legislation, regulatory changes, and updates to ensure accurate administration.

You will need

-Process Improvement:

Key people and teams I work with in and outside of Tesco: 

People, budgets and other resources I am accountable for

in my job:

Identify and suggest improvements to streamline administrative processes and enhance service delivery.

Highlight any risk and compliance issues identified to management for mitigation.

-Scheme Governance and Compliance:

• Group Pensions Services

Support the implementation of Trustee and scheme policy changes, ensuring accurate application within scheme operations.

• TBS Functional team 

• Internal / External auditors 

Operational skills relevant for this job:

Experience relevant for this job:

-Knowledge of defined benefit pension schemes, including 

• Graduates level education (Commerce preferred)

benefit structures, calculation methodologies, and 

-Preparation of calculations & official correspondence (Email and 

scheme-specific rules, Member Service Orientation

letter writing)

-Attention to Detail

-Experience in customer service based environment (prefer min. 

-Basic MS Office - Excel, Word 

1 year)

-Eye-to-Detail 

Desirable:

-Speed and Accuracy

-Experience in pension scheme administration (defined benefit / 

-Planning and Organising

defined contribution).

-Basic Numeracy skills

-Competency in pension administration software and Microsoft 

-Organisational Skills

Office Suite (Excel, Word, etc.).

-Team Collaboration

-Knowledge of current pensions legislation and best practices.

CF Standard Role Code:

Whats in it for you?
At Tesco, we are committed to providing the best for you. 

As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. 

Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.  

Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. 

Salary
- Your fixed pay is the guaranteed pay as per your contract of employment. 

Performance Bonus
- Opportunity to earn additional compensation bonus based on performance, paid annually 

Leave & Time-off
- Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company's policy. 

Making Retirement Tension-FreeSalary
- In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. 

Health is Wealth
- Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. 

Mental Wellbeing
- We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.  

Financial Wellbeing
- Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.  

Save As You Earn (SAYE)
- Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.  

Physical Wellbeing
- Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. 

About Us
At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality and uniqueness to create a true sense of belonging. Diversity and inclusion are deeply embedded in our values—we treat people how they want to be treated. Our goal is for all colleagues to feel they can be themselves at work, and we are committed to helping them thrive. Across the Tesco group, we are building an inclusive workplace that actively celebrates the cultures, personalities, and preferences of our colleagues, who in turn contribute to the success of our business and reflect the diversity of the communities we serve. 

At Tesco Bengaluru, we are proud to be a Disability Confident Committed Employer, highlighting our commitment to creating a supportive environment for individuals with disabilities. We are dedicated to offering equal opportunities for all candidates and encourage applicants with disabilities to apply. Our recruitment process is fully accessible, and we are happy to provide reasonable adjustments during interviews. If you need any accommodations to participate in the recruitment process, please let us know. We are here to ensure that everyone has the chance to succeed. 

We also believe in fostering a work environment where you can excel both professionally and personally. Our hybrid model allows you to work flexibly—spend 60% of your week collaborating in person with colleagues at our office locations or local sites, and the rest of the time working remotely. We understand that everyone's life journey is unique, whether you are starting your career, pursuing passions, or navigating life changes, and we are here to support you. Flexibility is a core part of our culture, and we encourage open conversations about how we can best accommodate your needs, so talk to us throughout your application process on the support required.