F&B Guest service expert

5 days ago

Koregaon Park Pune Maharashtra, India 729 Grams Coffee Roasters Full time ₹ 14,40,000 - ₹ 36,00,000 per year

We are seeking a passionate and customer-focused individual to join our specialty coffee shop team as a Customer Service Representative. With at least 1 year of experience in customer-facing roles, the ideal candidate will play a key role in delivering exceptional service, sharing coffee knowledge, and creating a welcoming environment for our guests.

Key Responsibilities:

  • Customer Engagement:
  • Greet customers warmly and assist them in making beverage and food selections.
  • Provide personalized recommendations based on customer preferences and taste profiles.
  • Order Management:
  • Accurately take orders at the counter or through the POS system.
  • Ensure orders are communicated clearly to the barista and kitchen teams.
  • Handle payments, refunds, and loyalty program inquiries efficiently.
  • Coffee Knowledge:
  • Educate customers on specialty coffee offerings, origins, flavor notes, and brewing methods.
  • Explain menu options, including signature drinks, seasonal specials, and food pairings.
  • Upselling & Promotion:
  • Suggest upgrades, pairings, or new products to enhance the customer experience.
  • Promote merchandise, retail coffee beans, and special events.
  • Customer Issue Resolution:
  • Address customer complaints or concerns promptly and professionally.
  • Escalate unresolved issues to the manager when necessary.
  • Shop Maintenance:
  • Ensure the cleanliness and organization of the customer area, including tables, counters, and restrooms.
  • Restock supplies (napkins, cutlery, etc.) as needed.
  • Team Collaboration:
  • Work closely with the barista and kitchen staff to ensure seamless service delivery.
  • Participate in team meetings and contribute ideas for improving service and customer satisfaction.

Qualifications:

  • Minimum 1 year of experience in a customer service or hospitality role, preferably in a café, restaurant, or coffee shop.
  • Passion for coffee and a willingness to learn about specialty coffee.
  • Strong interpersonal and communication skills.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Basic knowledge of POS systems is a plus.

Benefits:

  • Training on specialty coffee and brewing methods.
  • Opportunity to work with a passionate and friendly team in a growing specialty coffee culture.
  • Competitive salary with potential for growth within the company.

Schedule:

Full-time or part-time positions available, with flexible shifts including weekends and holidays.

Would you like me to customize this further based on your café's requirements?

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Commuter assistance
  • Food provided

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person

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