Customer Support Executive

2 weeks ago

Bengaluru, Karnataka, India Cheq Digital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

What you'll be doing:

Join our dynamic team at CheQ, a leading player in the credit management industry. We're seeking talented individuals to fill the role of customer support executive,responsible for providing exceptional customer support in the dynamic fintech industry, addressing inquiries, resolving issues, and ensuring a seamless experience for clients for cutting-edge credit and finance products. If you're passionate about making a positive impact in the financial world and thrive in a sales-driven environment, this opportunity is for you.

  • Respond to customer inquiries through written communication channels, such as emails or chat, as well as the outbound calling channel.
  • Ensure accuracy and completeness in addressing customer queries to achieve satisfactory resolutions.
  • Collaborate with team members to escalate and resolve complex issues as needed.
  • Maintain a professional and customer-centric approach to enhance overall customer satisfaction in the semi-voice process.

What you'll need:

Like us, youll be deeply committed to delivering impactful outcomes for customers.

  • Fresh graduates with a willingness to learn and grow.
  • Must be located in Bangalore and ready to work from the office.
  • Good communication skills in English and Hindi (both are required).
  • Knowledge of any South Indian or regional language is a plus.
  • Comfortable with rotational shifts and a 6-day work week.

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