Assistant General Manager

3 days ago

Guwahati, Assam, India Hotel Apollo Grand Full time ₹ 1,00,000 - ₹ 3,00,000 per year

Overview:

As the Assistant General Manager of Hotel Apollo Grand, you will play a pivotal role in assisting the General Manager in the smooth and efficient operation of the hotel. You will be responsible for overseeing various departments, ensuring exceptional guest experiences, maintaining high operational standards, and driving revenue growth. This position requires strong leadership, communication, and organizational skills, as well Responsibilities:

  • Operational Management: Assist the General Manager in overseeing all aspects of hotel operations, including front desk, housekeeping, food and beverage, maintenance, and administrative functions.
  • Guest Experience: Ensure that guests receive exceptional service throughout their stay, responding promptly to guest inquiries, concerns, and feedback to maintain high levels of satisfaction.
  • Team Leadership: Provide guidance, support, and leadership to department heads and staff members, fostering a positive and productive work environment.
  • Financial Management: Assist in budget planning and management, monitoring expenses, and implementing cost-saving measures while maximizing revenue opportunities.
  • Sales and Marketing: Collaborate with the sales and marketing team to develop strategies to attract new guests, retain existing clientele, and achieve revenue targets.
  • Quality Assurance: Maintain and uphold brand standards and quality assurance guidelines to ensure consistency and excellence in service delivery.
  • Training and Development: Identify training needs, conduct staff training sessions, and promote continuous learning and development among team members.
  • Safety and Compliance: Ensure compliance with all health, safety, and regulatory standards, implementing procedures to maintain a safe and secure environment for guests and staff.
  • Problem Solving: Address operational challenges and resolve guest issues in a timely and effective manner, demonstrating strong problem-solving skills and resourcefulness.
  • Collaboration: Work closely with other departments, including sales, marketing, finance, and human resources, to achieve overall hotel objectives and initiatives.

Requirements:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
  • Proven experience in hotel management or a similar leadership role within the hospitality industry.
  • Strong leadership skills with the ability to motivate and inspire a diverse team.
  • Excellent communication, interpersonal, and customer service skills.
  • Proficiency in financial management, budgeting, and revenue optimization.
  • Sound knowledge of hotel operations, industry trends, and best practices.
  • Ability to multitask, prioritize, and thrive in a fast-paced environment.
  • Proficiency in hotel management software and Microsoft Office Suite.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Certification in hotel management or relevant professional affiliations (desirable).

Join our team at Hotel Apollo Grand and be part of a dynamic and rewarding hospitality environment where your leadership skills and passion for excellence will make a difference every day. Apply now to embark on an exciting career journey with usas a passion for hospitality and dedication to excellence.

Job Type: Full-time

Pay: ₹18, ₹20,000.00 per month

Benefits:

  • Food provided

Work Location: In person

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