Associate - NIIT Wipro ( Airoli Mumbai )

2 days ago

Navi Mumbai, Maharashtra, India Niit Learning Systems Full time ₹ 24,00,000 per year

NIIT WIPRO ( Mumbai Airoli) II Healthcare II International Process

International Voice Process US Healthcare

Role: Customer Support US Healthcare (International Voice Process)

Location: Rotational shifts (Work from Office)

Working days: 5 with 2 rotational offs

Joining: Immediate | Batch Starts: 14th July

Eligibility:

Graduate Freshers welcome 12th Pass , BBA , BA , B.COM, BMS, BAMS, B.PHARMA, BSC.

Excellent communication skills (English) required

Key Responsibilities:

  • Handle inbound/outbound customer interactions via voice calls.
  • Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
  • Maintain detailed and accurate call logs and follow standard operating procedures.
  • Achieve performance targets related to quality, accuracy, and customer satisfaction.
  • Demonstrate effective communication and listening skills to address customer needs efficiently.
  • Adapt to flexible shifts and rotational schedules as per business requirements.
  • Upsell or cross-sell products/services when required.
  • Meet defined KPIs including call quality, response time, and customer satisfaction.

Compensation:

salary- 2.40 LPA

Night Shift Allowance: upto 3,000

Performance Incentives: upto 3,000

  • Night /Odd hours drop provided 7 pm to 7 am ( One way transport provided )
  • MIP ( Incentive post training )- 3K for fresher and 4500 for exp in international voice of more then 1+ year

Apply now and kickstart your career in the US healthcare industry

Immediate joiners preferred

Contact Details:

For Telephonic Interview Contact on Below Number between 11 am to 7 pm

Interested candidate can reach me out either on my what's app

or share your cv on my mail

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