Floor Captain

2 days ago

Kochi MGRoad Kochi Kerala, India Tony's Kitchen Full time

Job Title: Floor captain

Location: Tony's Kitchen, Kacheripady, Ernakulam

Department: Food & Beverage Operations

Reports to: Owner

Job Summary:

The Restaurant Manager at Tony's Kitchen will be responsible for overseeing daily operations, ensuring a seamless guest experience, and optimizing overall efficiency. You will lead the team, manage staff schedules, control inventory, maintain quality standards, and drive profitability. This role requires hands-on leadership, strong problem-solving skills, and a deep understanding of restaurant operations.

Key Responsibilities: Operations Management:

  • Oversee day-to-day restaurant operations, ensuring efficiency and smooth service flow.
  • Supervise kitchen and front-of-house teams to maintain service quality.
  • Ensure all food and beverages meet the restaurant's high standards.
  • Develop and implement operational policies to enhance workflow and guest experience.
  • Monitor compliance with health, safety, and hygiene regulations.

Guest Experience & Service Excellence:

  • Ensure exceptional customer service and resolve guest complaints professionally.
  • Engage with guests to gather feedback and improve dining experiences.
  • Implement strategies to enhance customer retention and satisfaction.

Staff Management & Training:

  • Recruit, train, and mentor staff to uphold service and operational standards.
  • Create staff schedules to ensure optimal coverage during peak hours.
  • Foster a positive, motivated work environment and encourage teamwork.

Financial & Inventory Control:

  • Manage daily cash flow, billing, and financial transactions.
  • Monitor cost of goods sold (COGS), labor costs, and overall profitability.
  • Oversee inventory management, supplier relations, and stock control.
  • Identify opportunities to improve efficiency and reduce waste.

Marketing & Business Growth:

  • Collaborate on promotional campaigns to increase footfall and revenue.
  • Leverage social media and customer engagement strategies to enhance brand presence.
  • Identify trends and implement innovative dining experiences.

Reporting & Administration:

  • Track daily sales, expenses, and performance metrics.
  • Prepare reports on revenue, operational efficiency, and customer feedback.
  • Ensure compliance with local food safety and business regulations.

Requirements:Education & Experience:

  • Bachelor's degree in Hospitality Management or related field (preferred).
  • Minimum 3-5 years of experience in a restaurant management role.
  • Strong knowledge of F&B operations, inventory management, and cost control.

Skills & Attributes:

  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Ability to multitask and handle high-pressure situations.
  • Strong problem-solving and decision-making skills.
  • Familiarity with POS systems and restaurant financials.

Job Type: Full-time

Benefits:

  • Competitive salary based on experience
  • Staff meals
  • Accommodation

Job Types: Full-time, Permanent

Pay: ₹12, ₹22,000.00 per month

Experience:

  • total work: 1 year (Preferred)

Work Location: In person

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