Relationship Manager
1 week ago
Role & responsibilities
- Collection efficiency - Ensuring collection efficiency through effective agency management and CRE review mechanism
- Bad debt Reduction - Ensure Lowest bad debt, with timely collection and recovery from old o/s
- B2B Collxn Cost (Rs Mn) and %waiver reduction - Month on Month performance of Total billing Cost/Cust vs. the Target in AoP will be used for KRA achievement calculation and % waivers reduction
- Billing related complain reduction Complaints related to billing / No. of unique customer complaining
- Churn - drives churn.
Preferred candidate profile
- Strong analytical skills.
- GST knowledge.
- Good Excel skills with strong financial modeling capability.
- High process orientation.
- Good communication and negotiation skills.
- Result orientation and analytical mindset.
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