Analyst, Privacy

1 week ago

Gurgaon, Haryana, India Live Nation Full time

Job Summary:

Analyst, Privacy

Company: Live Nation Entertainment

Department: Privacy

Location: India

Reports to: Privacy Team, Privacy & Information Security

Salary: Competitive

Contract Type: Permanent

About us

Live Nation Entertainment is the world's largest live entertainment company. With over 550 million fans and operations in over 40 countries, we manage some of the world's biggest artists, produce some iconic music festivals, oversee world leading venues and, through Ticketmaster, operate one of the largest ecommerce sites.

Job purpose

Our goal is to maintain the trust and confidence of our fans, artists, employees and partners. Our handling of personal information is designed to put the individual in control, putting them at the centre of all that we do. As Analyst, you will have the opportunity to as a part of a dynamic, friendly and experienced global team on privacy issues impacting Live Nation Entertainment's businesses and offerings across the globe.

The purpose of the role is to manage the intake of privacy rights, queries and requests, as well as internal business correspondence globally, utilizing Live Nation Entertainment's service desk & rights platforms. Our Analysts will ensure all correspondence is triaged, actioned and responded to in a timely manner, and escalate cases to the appropriate Privacy team members & our Data Protection Officers.

Role description

Key accountabilities include:

  • Managing our intake queues daily and triage requests into the corresponding fan rights categories, including access, erasure and unsubscribe.
  • Actioning requests across Live Nation Entertainment brands and markets, monitoring completed requests and responding to fans in a timely manner.
  • Tracking and management of all in-flight requests, including agent requests, requests that require follow up, requests that fail to progress.
  • Running error reports and clearing errors, including following agreed timeframes when to escalate errors to the Product and Development teams.
  • Escalating queries and complaints to the privacy office for response in line with an agreed escalation procedure.

Key qualifications

  • Experience with analysing, classifying, and responding to large volumes of requests and queries across diverse subjects - ideally within a privacy program or similar compliance department.
  • High attention to detail and demonstrates critical thinking, analytical skills, and employs judgment to offer thoughtful, concise input towards the resolution of queries we receive.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Ability to manage multiple priorities in a fast-paced environment.
  • An understanding and awareness of privacy requirements, such as GDPR, CPRA, PIPL etc.
  • Problem-solving, proactive mindset and ability to work both independently and collaboratively.
  • Strong communication, interpersonal, and presentation skills with strong English proficiency.
  • Experience with privacy and/or customer services tools & platforms, such as OneTrust and Zendesk, a plus.

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