Accounts Receivable Team Lead

2 weeks ago

Bengaluru, Karnataka, India Booking Holdings Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Role Description:

Key Responsibilities :

Leadership Responsibilities

  • Team Management: Supervise and guide a team of Accounts Receivable (AR) representatives
  • Performance Management: Evaluate team members' performance, provide feedback, and develop and execute improvement plans

  • Training and Development: Train new and existing team members as needed and ensure team members stay up-to-date with industry developments

  • SOP Management - Ensure SOPs are updated regularly with updates and learnings

Stakeholder Communication

  • Be the owner of Key Performance Indicators for payment application and responses to internal business partners.
  • Be the first level of escalation for any operational issues and work related concerns.
  • Manage stakeholder expectations and relationships at an operations level
  • Report KPIs and team metrics to management regularly.

Operational Responsibilities

  • Cash Application: Ensure accurate and timely application of cash receipts

  • Portfolio Allocation - Consistently review and manage portfolio allocation with seasonal peaks and volume spikes

  • Daily internal reporting on team and individual performance to management

  • Ensure accurate and efficient processing of payments

  • Reconcile cash receipts to ensure accuracy and resolve any discrepancies

  • Unknown Management - Manage unknowns, including researching and resolving unknown transactions

  • Responsible for managing workflow and ticketing tools and ensuring tickets are closed timely

  • Manage daily attendance and leave planning especially during month-end close
  • Serve as a SME and be well versed in all daily operational activities
  • Support and contribute to a smooth month-end close.

Analytical Responsibilities

  • Metrics and Reporting: Analyse and Daily/Weekly Report on Cash Apps metrics
  • Prepare Process Knowledge Tests (PKTs) every quarter
  • Communicate and Collaborate with various teams like credit control and business regarding payment and cash allocation issues and escalate in a proactive manner
  • Support Manager in daily huddles with right data

Audit Responsibility - Ensure the daily audit process in place and daily report outs happening.

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