Product Support Engineer

2 days ago

Chennai, Tamil Nadu, India Flex Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Level 2 Support Engineers are responsible for post-deployment troubleshooting, root cause analysis, and technical coordination when factory operation solutions encounter issues in production environments.

What a typical day looks like:

  • MES / Factory Applications - 4+ Years of Exp
  • Implementation / Deployment Experience
  • Good to have ERP & Quality Process understanding

The experience we're looking to add to our team:

  • Monitor tickets logged through the Standard SNC model for the Flex factory ARCH applications
  • Determine whether issues can be resolved via configuration changes or require deeper code fixes
  • Coordinate with Vendor Teams and communicate timelines to GCO and Site users.
  • Investigate production logs, error traces, and user-reported symptoms
  • Compile RCA reports and recommend preventive measures
  • Document lessons learned, FAQs, and troubleshooting guides & ensure site users have access to them
  • Feed defect trends and usability concerns back to Solution Managers and Solution Architects to shape future releases
  • Support pilot deployments at 1–4 sites, including configuration, migration, testing and training of Manufacturing & Quality based applications
  • Conduct end-to-end test runs & Integration tests for the sprint releases to validate the systems prior deployment
  • Create deployment playbooks explaining step-by-step instructions to be considered as pre-deployment & deployment activities

What you'll receive for the great work you provide:

  • Health Insurance
  • Paid Time Off

CF17

  • Site

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

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