Product Support Engineer

3 days ago

Chennai, Tamil Nadu, India Flex Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary Job DescriptionLevel 2 Support Engineers are responsible for post-deployment troubleshooting, root cause analysis, and technical coordination when factory operation solutions encounter issues in production environments.What a typical day looks like:1. MES / Factory Applications - 4+ Years of Exp
2. Implementation / Deployment Experience 
3. Good to have ERP & Quality Process understandingThe experience we're looking to add to our team:
  • Monitor tickets logged through the Standard SNC model for the Flex factory ARCH applications
  • Determine whether issues can be resolved via configuration changes or require deeper code fixes
  • Coordinate with Vendor Teams and communicate timelines to GCO and Site users.
  • Investigate production logs, error traces, and user-reported symptoms
  • Compile RCA reports and recommend preventive measures
  • Document lessons learned, FAQs, and troubleshooting guides & ensure site users have access to them
  • Feed defect trends and usability concerns back to Solution Managers and Solution Architects to shape future releases
  • Support pilot deployments at 1–4 sites, including configuration, migration, testing and training of Manufacturing & Quality based applications
  • Conduct end-to-end test runs & Integration tests for the sprint releases to validate the systems prior deployment
  • Create deployment playbooks explaining step-by-step instructions to be considered as pre-deployment & deployment activities
What you'll receive for the great work you provide:

• Health Insurance

• Paid Time OffCF1 Job CategoryITFlex pays for all costs associated with the application, interview or offer process, a candidate will not be asked for any payment related to these costs.

Flex does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Flex does not discriminate in employment opportunities or practices based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status or any other status protected by law. Flex provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by e-mailing: Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Flex will be reviewed at the e-mail address. Flex will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with Flex.

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