Infrastructure Engineering Lead Analyst HIH – Evernorth

INTRODUCTION TO EVERNORTH:

Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group's existing presence in India.

About Evernorth Health Services:

Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

About Cigna:

The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.

Infrastructure Engineering Lead Analyst - Data Engineering

The Lead Analyst, working with the ETOC AIOps engineering team for Operational Insights, will develop solutions that improve Evernorth's awareness of service impacting issues across the enterprise. The role will primarily focus on developing and maintaining data engineering solutions and supporting light application development.

The role ensures that business requirements are addressed through the development and support of efficient and reliable data pipelines in Apache Airflow, and development of supporting of containerized applications and services on OpenShift. The role will be responsible for responding to incidents due to failed ETL jobs, diagnosing, fixing, and escalating more complex issues as needed.

1. Data Pipeline Development: Building and maintaining data pipelines to ensure the smooth flow of data from various sources to the data warehouse.

2. Data Cleaning and Transformation: Cleaning and transforming raw data into a usable format for analysis and reporting.

3. ETL Processes: Implementing and managing ETL (Extract, Transform, Load) processes to integrate data from different sources.

4. Data Quality Assurance: Ensuring the accuracy and consistency of data by performing regular data quality checks.

5. Database Management: Managing and optimizing databases to ensure efficient data storage and retrieval.

6. Collaboration: Working closely with data analysts, data scientists, and other stakeholders to understand data requirements and deliver solutions.

7. Documentation: Documenting data processes, workflows, and any changes made to the data infrastructure.

8. Monitoring and Troubleshooting: Monitoring data pipelines and systems for any issues and troubleshooting them as needed.

9. Learning and Development: Continuously learning new tools, technologies, and best practices in data engineering.

10. Participation in Team: Attends required team standups and team meetings.

Education:

• Bachelor's of Science in Computer Science, Analytics, Statistics, or 5+ years of professional experience in the field.

Experience:

• 5-8 years of experience in the Data Engineering field required
• 3 years of Python development experience in a professional setting (5 years if not from a computer science or similar degree)
• 3 years of Database query development in a professional setting (5 years if not from a computer science or similar degree)

Technical Skills:

• Analytical and Technical Competence: Demonstrated proficiency in analysing complex datasets and formulating effective technical solutions.
• Python Development Expertise: Minimum of three years' professional experience in Python programming.
• Database Query Development: Over three years of hands-on experience creating queries across databases such as SQL Server, PostgreSQL, InfluxDB, Splunk, and Dynatrace.
• Data Quality Improvement: Skilled at identifying data irregularities and implementing corrective actions to enhance quality and reliability.
• MS Office Proficiency: Advanced knowledge of MS Office applications, with particular expertise in Excel functions including VLOOKUPs, pivot tables, and macros.

Soft Skills:

• Communication Skills: Demonstrates effective communication with team members and stakeholders, ensuring clear articulation of requirements.
• Innovative Thinking: Possesses a creative mindset and the capability to devise innovative solutions.
• Adaptability and Independence: Adapts well within a dynamic work environment, learns rapidly, delivers solutions, and independently decomposes work into actionable tasks with minimal guidance.
• Time Management: Prioritizes responsibilities efficiently and consistently meets established timelines and deadlines.
• Problem-Solving Skills: Exhibits advanced problem-solving abilities and collaborates effectively with cross-functional teams to address complex challenges.

Equal Opportunity Statement:

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.