Product Owner – Customer Onboarding

Product Owner – Customer Onboarding & Provision

Job Title: Product Owner – Customer Onboarding & Provision (SaaS/PaaS)

Location: Bangalore, India (Hybrid)

Reports To: Global Director, Software Solutions Management

Sensormatic Solutions is the leading global retail solutions portfolio of Johnson Controls powering operational excellence at scale and enabling smart and connected shopper engagement. With our innovative solutions (Traffic Intelligence, Loss Prevention, and Inventory Intelligence) we bring together diverse data and insights to drive customer experience improvements and enable retailers to build streamlined shopping.

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As Product Owner for the Onboarding & Provision Customer Experience, part of Sensormatic's Global Solutions Management team, you will be responsible for defining and delivering a seamless, efficient, and intuitive onboarding and provisioning experience for customers and users. You will work closely with cross-functional teams to translate customer needs and business goals into a clear product vision, prioritized backlog, and actionable user stories.

You will work on a range of complex and fun problems and will be responsible for delivering a best-in-class Onboarding & Provision Customer Experience offering for our SaaS/PaaS offerings This is a meaningful role working alongside Senior Leaders in Product, Engineering (HW, SW, QA), Marketing, and Sales as well as regular interactions with the Executive Leadership team and customer-facing teams.

• Own the Onboarding & Provision Value Stream: Define and manage the product vision, roadmap, and backlog for the onboarding and provisioning experience, ensuring alignment with business objectives and user needs, and supporting rapid deployment and scalability across retail environments.
• Backlog Management: Create, prioritize, and refine user stories and acceptance criteria in collaboration with stakeholders and development teams.
• Customer and User-Centric Design: Collaborate with UX/UI teams to deliver frictionless onboarding and provisioning workflows for retail users, store managers, and IT administrators by leveraging feedback, analytics, and usability testing.
• Agile Execution: Act as the primary liaison between business and technical teams in SAFe Agile framework, participating in PI Planning, Backlog Grooming, Sprint Reviews, and retrospectives.
• Performance Monitoring: Define and track key metrics (e.g., provisioning time, success rate, user satisfaction) to measure value delivery and identify areas for improvement.
• Continuous Improvement: Drive iterative enhancements based on feedback, data, and evolving business needs.
• Cross-Functional Collaboration: Work closely with engineering, RFID hardware teams, customer success, and retail operations to ensure seamless integration between software and physical infrastructure.
• Data-Driven Decision Making: Use analytics and customer feedback to prioritize features that improve provisioning speed, accuracy, and user satisfaction.
• Scalability & Automation: Drive initiatives to automate provisioning tasks (e.g., bulk device registration, store template replication) to support enterprise-scale rollouts.
• Compliance & Security: Ensure onboarding and provisioning processes align with data privacy, security, and compliance standards relevant to retail operations.

• BS/BA degree in Computer Science, Computer Engineering or related technical discipline required. MBA or Master is a plus.
• 7 years of experience as a Product Owner or Product Manager in a SaaS or PaaS environment.
• Experience of Agile methodologies, preferably SAFe.
• Experience with customer onboarding and provisioning workflows, identity and access management, or onboarding processes.
• Proven ability to translate complex technical workflows into simple, user-friendly experiences.
• Problem solving – identifying and developing solutions based on existing processes or systems.
• Detail-oriented and self-driven, with strong group facilitation and interpersonal skills.
• Excellent communication and stakeholder management skills.
• Ability to translate complex requirements into clear, actionable stories
• Familiarity with tools like Jira Align, Jira, Confluence, Figma, and product analytics platforms.
• A creative, customer-focused, self-driven individual committed to identifying opportunities and driving ongoing customer success through revenue growth and increase efficiencies.
• Ability to work in a fast-paced, open and collaborative environment as well as work independently and to manage own self-development and learning, as well as mentoring others within the team.

• Experience in retail technology, supply chain, or inventory management systems.
• Experience with RFID technology or IoT provisioning.
• Background in UX, systems integration, enterprise onboarding and provisioning, or device provisioning.
• Certifications such as SAFe POPM, CSPO, or PMI-ACP.

Join us in shaping the future of retail technology by delivering seamless onboarding and provisioning experiences that scale globally.