Program Manager

2 weeks ago

Delhi, Delhi, India Mosaic Wellness Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About Us
Mosaic Wellness is building digital-first health brands that serve as modern wellness coaches for elective health concerns - all driven by one mission: to help Indians lead more fulfilling lives surrounded by wellness and grace. We are currently building and growingMan Matters,Be Bodywise, andLittle Joys.

Be Bodywise,launched in 2022, is a science-backed wellness brand designed to solve real problems for real women - from hair fall and dry skin to stress and sleep. With clinically proven products, empathetic communication, and expert-led care, we help women achieve freedom from everyday concerns - one solution at a time.

Job Summary
You will build and grow the business withcustomer love at the centerfor Be Bodywise. Own the proposition, launch pipeline, and retention levers - translating deep consumer insight into product, messaging, and experiences that drive high NPS, strong repeat, and long-term customer value.

Key Responsibilities
Customer Obsession & Insight

  • Maintain a deep, up-to-date understanding of womens wellness behaviours, triggers, and barriers across concerns like hair, body, and nutrition.
  • Translate insight into product and communication propositions that create emotional trust and customer love.
  • Champion aconsumer-first, empathy-drivenmindset across product, brand, and growth teams.

Customer Experience & NPS

  • Design and run initiatives that measurably improveNPS and repeat rates.
  • Identify and fix experience breakpoints across the journey - onboarding, first-use, delivery, support, and subscription flows.
  • Build rapid-learning loops: triage low NPS feedback, run root-cause analyses, prioritize fixes, and measure impact.

Growth & Product Portfolio

  • Optimize acquisition and retention funnels with acustomer-first and science-backed lens.
  • Collaborate with internal teams and external partners to develop impactful creatives and messaging.
  • Convert insights into arepeatable, high-hit-rate launch pipelinethat delivers real impact for womens everyday health concerns.
  • Define launch pipeline and GTM for new products; own end-to-end execution from pre-launch to PMF scale in collaboration with cross-functional teams.

Cross-Functional Delivery & Culture

  • Work closely with Product, Marketing, CX, Channel, Brand, Ops, and Supply teams to translate insight into product improvements and operational fixes.
  • Build tools, dashboards, and reporting systems that makecustomer health and brand performance visible and actionableacross the organization.

Performance & Continuous Improvement

  • Prioritize initiatives using impact on NPS, retention, and ROI - scaling what builds customer love and business growth.
  • Stay current on category trends, competitive landscape, and consumer expectations; bring best practices that raise the bar for womens wellness.

Qualifications & Expectations

  • 2-4 years of relevant experience in D2C / e-commerce / retail (category or brand building or strategy preferred).
  • Deep consumer-first thinking - you turn insight into clear commercial actions and emotionally resonant narratives.
  • Strong analytical mindset - comfortable with data, dashboards, and experimentation.
  • Bias for action - results-oriented, ownership mindset, and able to operate in ambiguity and move fast.
  • Excellent stakeholder communication - you can present clearly, influence decisions, and drive cross-team alignment.

Locations

  • Full-Time

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