
Voice Support Executive
1 day ago
Job Description
We are hiring a Voice Support Executive for our matrimonial application Tworings. The role focuses on providing technical support to users (Regular Day shift). The executive will assist users with account setup, login issues, payment queries, and app navigation, ensuring smooth usage of the application.
Key Responsibilities
- Handle inbound and outbound calls to assist users with technical issues.
- Guide users in downloading, installing, and navigating the Tworings app.
- Resolve issues related to login, OTP, password reset, and profile access.
- Provide assistance with payment-related queries (subscription activation, failures, refunds).
- Escalate unresolved technical issues to the development team.
- Maintain accurate call logs and support records.
Requirements
- Strong verbal communication skills in Tamil (English is a plus).
- Freshers are welcome (training will be provided). Experience in voice-based technical/customer support is encouraged.
- Basic understanding of Android/iOS apps, internet connectivity, and troubleshooting steps.
- Ability to explain technical steps clearly to non-technical users.
- Minimum qualification: 12th pass / Diploma / Graduate.
Job Types: Full-time, Permanent, Fresher
Pay: ₹8, ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
Location:
- Thanjavur, Tamil Nadu (Required)
Work Location: In person
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