Systems Administrator

2 days ago

Cochin, Kerala, India Technowand Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Location
: Kochi, Kerala (Work from Office)

Experience
: 1–2 Years

Salary
: Up to ₹5,00,000 per annum

Job Type
: Full-time, Permanent

Working Hours
: Australian Time Zone

Immediate Joiners Preferred

Job Summary

We are seeking a motivated and enthusiastic Systems Administrator to join our dynamic IT support team. The ideal candidate will have hands-on experience in Office 365 administration, Active Directory/Azure AD, and Windows systems support. This role offers an excellent opportunity to grow into a senior administrator role while supporting international clients, primarily in Australia.

Key Responsibilities


• Provide day-to-day support for Microsoft 365 applications (Exchange, Teams, SharePoint, OneDrive).


• Troubleshoot and administer Office 365 and Exchange Server environments.


• Manage Active Directory / Azure AD users and groups.


• Perform remote and onsite user support and assistance.


• Conduct daily systems maintenance, performance checks, and backup remediation.


• Install, configure, and support desktop devices, thin clients, servers, and network equipment.


• Utilize Intune / SCCM for device management and patching.


• Liaise with 3rd party vendors for issue resolution.


• Document IT processes, tickets, and resolutions.


• Ensure compliance with IT security best practices.


• Escalate complex issues to senior administrators when necessary.


• Communicate effectively with clients via phone and email.

Required Skills & Experience


• 1–2 years of hands-on experience in IT support or systems administration (internship/project experience considered).


• Proven experience in Office 365 troubleshooting and administration.


• Strong knowledge of -

  • Microsoft operating systems and applications o Active Directory / Azure AD (L1–L2)
  • Windows Server & Desktop support (L2)
  • SCCM / Intune (basic knowledge preferred)
  • Remote Monitoring & Management (RMM) tools (basic)
  • Networking, general software, and hardware


• Experience in a Level 1 IT Support role.


• Excellent verbal and written communication skills in English.


• Strong customer service orientation, teamwork, and a positive "can-do" attitude.


• Prior experience in a Managed Service Provider (MSP) environment is a plus.

Benefits & Perks


• Competitive salary and performance-based growth.


• Access to technical training programs and certifications.


• Opportunities for career progression in a fast-growing IT company.


• Exposure to advanced IT environments and international clients.

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