Sr. Manager

1 week ago


Mumbai, Maharashtra, India Tata Communications Full time ₹ 15,00,000 - ₹ 25,00,000 per year
  • Responsible for driving network operations and maintenancein the respective areas of OSP Network/other domains with the objective ofminimizing downtime of network infrastructure, providing quality of network,resolving network issues, and cost effectively enhancing customer experience
  • The role will involve- planning and implementing network improvement projects,managing network operations, network analysis, bringing in process & costlevel improvements
  • This is a tactical role which has a significant mid-termimpact on the business units overall results
  • Responsibilities Leaddomain specific operations team to meet the uptime targets
  • Manage networkoperations and maintenance, this may include OSP cables, network equipments, facility, security operations for all sites and network
  • Ensuretimely identification & fixing of network failures, review repeat issues toensure permanent remedial actions are taken
  • Lead and drive operational reviewmeetings with vendors
  • Develop tactics for improving operation efficiencieswhile improving service levels, employee retention and operational costs
  • Managedifficult customer situations; respond promptly to customer needs; respond torequests for service and assistance
  • Desired Skill sets in operations andproject implementation of network technology

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