Service Engineer
2 weeks ago
Role & responsibilities
Vehicle Diagnostics and Repairs: - Perform diagnostic tests to identify and rectify issues related to EV components, systems, and software. - Conduct repairs on electric drivetrains, batteries, charging systems, and other EV-related components. - Collaborate with the technical team to troubleshoot complex problems and ensure timely resolution.
Preventive Maintenance: - Execute routine maintenance procedures to ensure the longevity and efficiency of EVs. - Inspect and maintain EV battery systems, cooling systems, electrical connections, and other critical components. - Keep detailed records of maintenance activities and report any findings or recommendations for improvements.
Customer Support: - Provide exceptional customer service by addressing customer inquiries, concerns, and requests related to vehicle performance and maintenance. - Offer technical assistance and guidance to EV owners, both remotely and in-person, ensuring a positive ownership experience.
Technical Documentation: - Create and maintain comprehensive technical documentation, including repair manuals, service procedures, and troubleshooting guides. - Contribute to knowledge-sharing within the team to enhance overall service efficiency.
Field Support: - Perform on-site visits for diagnosis, repairs, and maintenance as needed. - Collaborate with the field service team to ensure effective problem resolution and customer satisfaction.
Continuous Learning: - Stay up to date with the latest advancements in electric vehicle technology and industry trends. - Participate in training programs and workshops to enhance technical skills and knowledge.
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1 week ago
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