Customer Relation Executive
7 days ago
Key Responsibilities
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Provide accurate and clear information regarding company products and services.
- Follow up with potential and existing clients to ensure customer satisfaction and retention.
- Maintain and update customer records in the CRM system.
- Address customer queries and escalate complex issues when required.
- Coordinate with internal teams to ensure smooth and efficient service delivery.
Requirements
- Minimum 1 year of experience in BPO/Telecalling (preferred).
- Proficiency in English is an added advantage.
- Strong interpersonal, communication, and negotiation skills.
- Basic computer knowledge and ability to work with CRM tools.
- Only female candidates will be considered for this role.
- PG accommodation provided.
Locations : Trivandrum, Cochin, Edappal, Calicut, Kannur
Job Type: Full-time
Pay: ₹12, ₹18,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
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