
Email and Chat process
2 weeks ago
Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc
- Identify customer needs and service accordingly
- Update our internal database with information about technical issues and useful discussions with customers
- Co-ordination with other internal teams/departments to provide customer resolution to their query or request
- Inform customers about new features and functionalities and Promote digital channels of service
- Timely Follow up with customers to ensure their queries and technical issues are resolved
- Maintain customer centricity at the core of all transactions
- Support a positive work place environment adhering to organizational policiesRole & responsibilities
Preferred candidate profile
-
Email & Chat Process / Non Voice
2 weeks ago
Mumbai, Maharashtra, India Wings Global Services Full time ₹ 3,00,000 - ₹ 6,00,000 per yearCompany OverviewWings Global Services operates at the forefront of engineering services, integrating automation and cross-sector expertise across multiple industries including oil & gas, manufacturing, IT, and construction. With a strong focus on innovation and operational excellence, the company is dedicated to empowering future-ready professionals. Based...
-
Nonvoice - Chat-Email & KYC process
2 weeks ago
Mumbai, Maharashtra, India Wings Global Services Full time ₹ 2,50,000 - ₹ 5,00,000 per yearJob DescriptionCompany OverviewWings Global Services operates at the forefront of engineering services, integrating automation and cross-sector expertise across multiple industries including oil & gas, manufacturing, IT, and construction. With a strong focus on innovation and operational excellence, the company is dedicated to empowering future-ready...
-
Chat & Email Support Executive
1 week ago
Mumbai, Maharashtra, India Capita Full time ₹ 4,00,000 - ₹ 8,00,000 per yearHiring for Chat & Email Process - (3 Months Contract)Position - Customer Service Executive - Non-VoiceDomain - LogisticsRegion - UKMode - HybridShift Timing - UK shifts with 2 rotational Off (Candidate should be comfortable with night shifts)Qualification - HSC & Graduate Fresher or ExperienceJob location - MumbaiInterview Venue- : 4th Floor, Godrej Two,...
-
CSR-(Email/Chat)
1 week ago
Navi Mumbai, Maharashtra, India paradise events Full time ₹ 15,000 - ₹ 22,000 per yearLocation:-Navi MumbaiProcess:- CSR-(Email/Chat)Salary:- 15K Upto 22kQualification:-HSC/GraduatesWeek Offs:- 5 Day Working (2 Week Offs)Eligibility:-Experienced and Fresher Both Can Apply(Need Experience into customer service)Shift;- Night Shift/Day ShiftNeed good communication skills in EnglishNeed Immediate JoinersContact- HR Ritu Job Types: Full-time,...
-
Mumbai, Maharashtra, India Scoresoftlabsopc Full time ₹ 1,50,000 - ₹ 28,00,000 per yearGreetings From Scorelabs Inc Handle customer queries and complaints via calls, emails, and chatProvide accurate information about products, services, and policiesResolve issues efficiently while maintaining a positive customer experience Required Candidate profileGraduates &Undergraduates Excellent verbal and written communication skills in English ...
-
Blended (chat and email)
2 weeks ago
Navi Mumbai, Maharashtra, India Shop Away Full time ₹ 17,000 - ₹ 26,000 per yearLocation - Mumbai/Navi MumbaiChat / Email Process ( Blended )Need Good Communication skills in English5 Day Working (Monday to Friday)Sat-Sun Fix OffGraduates/Under Graduates Both Can applyLocation - Airoli, Sakinaka, ChandivaliShift - Rotational shifts ( Day Shift)Salary - From 17,000 to 26000Fresher and experience can applyPlease get in touch with usShare...
-
Mumbai, Maharashtra, India Aspire Consultancy Services Full time ₹ 15,00,000 - ₹ 28,00,000 per yearDo you have a passion for technology and helping others? In this role, you'll work to resolve customer technical requests or issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms Required Candidate profile1 year or more of technical support and troubleshooting experienceGreat written comms...
-
Chat Process Specialist
2 weeks ago
Navi Mumbai, Maharashtra, India beBeeCustomerService Full time US$ 40,000 - US$ 80,000**Job Overview:** We are seeking a highly skilled professional to fill the role of Chat Process Specialist.We are a leading e-commerce recruitment agency based in Mumbai, seeking a key member to join our team. This individual will be responsible for providing information about our company's product and responding to customer queries.Key responsibilities...
-
Chat Support
2 weeks ago
Mumbai, Maharashtra, India Jobman by Shunya Tattva Full timeHiring Now – Customer Service (Chat Process) Location: Andheri (Marol), Mumbai | Work From Office | Immediate Joiners Only Why You Should Apply Day Shift – Perfect work-life balance Salary up to ₹30,000 Inhand Non-Voice Process (Chat Only) – No calling pressure Career Growth in Customer Experience & Digital Support Work with a fast-growing...
-
Chat Support
2 weeks ago
Mumbai, Maharashtra, India Jobman by Shunya Tattva Full timeHiring Now – Customer Service (Chat Process) Location: Andheri (Marol), Mumbai | Work From Office | Immediate Joiners Only Why You Should Apply Day Shift – Perfect work-life balance Salary up to ₹30,000 Inhand Non-Voice Process (Chat Only) – No calling pressure Career Growth in Customer Experience & Digital Support Work with a fast-growing...