Business System Analyst

Your Job
This opportunity is for a Business System Analyst, with exposure to time and attendance systems. Exposure to pay and time-off rules that define the logic for employee pay processing and time off earned are key areas of knowledge. Implementing global system enhancements, supporting time and attendance solutions, implementing system configuration and development, and developing knowledge of the businesses and solutions are key expectations of this role. A successful candidate is motivated to learn, has technical aptitude, thinks critically about both processes and system functionality, delivers change, and is comfortable working in a fast-paced environment. Interpersonal skills, effective collaboration and communication, analytical skills, problem-solving skills and the ability to work with others in a diverse culture will be key to your success in this role.

Our Team
The Time and Attendance HR Technology team is a collaborative and diverse group of individuals who support the time and attendance applications for companies across Koch. We provide value to Koch by transforming the user experience, eliminating manual processes, and providing accurate time records for employees' pay. Members of this team work together to advance our processes, initiatives, vision, and strategy. Members of our team are interested in expanding their knowledge of the system while working to support customers through issue tickets and configuration projects.

What You Will Do

• Collaborate effectively with others to accomplish shared objectives and respond constructively to situations and feedback.
• Contribute effectively within an Agile-focused setting.
• Conduct system maintenance and configuration for time and attendance solutions.
• Gather and document requirements from customers and stakeholders, providing options and recommendations for solutions through clarification and effective communications with customers and stakeholders.
• Develop comprehensive test scripts to ensure thorough testing coverage of all new features and functionalities.
• Perform User Acceptance Testing (UAT) to validate configurations and enhancements meet business needs and specifications.
• Responsible for resolving, stabilizing, and documenting complex cases related to Global/Enterprise HR technology, including troubleshooting, root cause analysis, and addressing system gaps.
• Share, acquire, and document knowledge, present and carry out well-designed experiments, and explore ways to challenge or improve existing processes and Agile practices.
• Quickly learn, think critically, and apply new knowledge to further the team's goals. Design, configure, test, and implement global time and attendance platform technologies and processes.
• Utilize expertise in time and attendance systems and business processes to support internal customers and offer recommendations for optimal system use to meet business needs.
• Investigate, identify, and resolve escalated user issues and system discrepancies; collaborate with vendor support to track and escalate issues when necessary.
• Ensure application changes are thoroughly tested and successfully deployed into the production environment using a specified SDLC process.
• Willing to travel based on projects and clients as needed.

Who You Are (Basic Qualifications)

• With significant experience spanning 3 to 6 years, consistently demonstrates the ability to lead and execute projects independently with minimal supervision.
• Strong ability in conceptual thinking, analysis, and problem-solving.
• Exceptional skills in interpersonal communication, collaboration, and facilitation.
• Effectively collaborates within cross-functional teams to ensure timely execution of project or product deliverables.
• Proven experience in leading system implementations or upgrades, from initial planning to post-launch, including documenting requirements, configuring systems, supporting testing, and managing support stabilization. Possesses advanced expertise with 6 to 12 years of substantial experience in time and attendance software such as UKG WFM (Ultimate Kronos Group), UKG Pro WFM, or Dayforce WFM, including hands-on involvement in implementing software or hardware enhancements.
• Skilled in managing, prioritizing, and working on multiple issues and projects concurrently.
• Proficient in engaging with customers to gather requirements, define business objectives, write user stories and assess technical feasibility.

What Will Put You Ahead

• Experience with SQL, Generative AI, or other low code automation tools.
• Leading and providing solutions for global customers.
• Knowledge of ITIL including IT implementation methodologies (SDLC, Agile, etc.) or equivalent IT service management training & experience.
• Experience working in a product team and in an Agile methodology.
• Experience using a service ticketing system, such as ServiceNow.

Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy
Who We Are
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information:

• For onsite jobs

"Koch is proud to be an equal opportunity workplace