Quality Assurance, Monitoring

1 week ago

Pune, Maharashtra, India Citi Full time ₹ 9,00,000 - ₹ 12,00,000 per year

The Central Control Capabilities function is responsible for driving Monitoring & Testing (M&T) of key controls across the enterprise.  It comprises of four groups: (1) Control Assessment, (2) Call Listening, (3) Central Testing, and (4) Strategy, Governance & Automation (SG&A).

This role is part of the Central Testing team. The Control Assessment and Central Testing functions partner with the Control Owners and the In-business Control Teams to conduct all the M&T activities for the key controls in scope.

The Central Testing function is primarily based out of Citi Service Centers in India. It is structured along three verticals: (1) M&T Execution, (2) M&T Automation, and (3) Strategy & Governance. The identified candidate for this role will be part of the M&T Execution team.

Responsibilities:

  • Have a good understanding of the Risk & control framework and the underlying concepts on Risk Management
  • Assist in performing the Quality check on the monitoring reviews that are defined per ARCM (Activity, Risk, Control & Monitoring)
  • Document the quality fails, any learnings or issues that may arise and pass the feedback to the Supervisor
  • Monitor the compliance of control as appropriate to the regulatory requirement. This could be mostly in the Medium to High complex reviews with an Inherent Risk rating of 1 or 2 (predominantly)
  • Provide inputs during the Control & Monitoring Design Assessment (CMDA) to draft and define the procedures
  • Involved in the assessment of the timeliness, accuracy and completeness of the MCA (Manager Control Assessment) through controls
  • Coordinate the adherence to the MCA Standard through controls after the execution of a process
  • Collaborating with onshore and offshore teams understanding the process changes if any and participate in trainings, meetings & etc.. Escalate any control failures
  • Complete the quality check within a timely manner to complement the results submission timeline in the Risk & Control system
  • Assisting in the creation and maintenance of reports for control tracking and analysis
  • Identify risks across the business and organize cross-functional solutions
  • Challenge the status quo of existing controls & identify opportunities for enhancement
  • Additional duties as assigned

Qualifications:

  • 5+ to 7 years of relevant work experience in Risk & Control domain viz. internal control/ quality check/ monitoring is required
  • Past experience in control/ monitoring design would be an added preference but not essential
  • Demonstrated analytical skills with follow-up and problem-solving capability
  • Excellent written and verbal communication skills
  • Ability to perform under pressure
  • Ability to manage multiple tasks and priorities Ability to function independently
  • Proficient in MS Office Word, Excel and PowerPoint applications

Education:

  • Bachelor's/University degree

Job Family Group:

Controls Governance & Oversight

Job Family:

Quality Assurance, Monitoring & Testing

Time Type:

Full time

Most Relevant Skills

Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.

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