Virtual Infrastructure

Virtual Infrastructure & Automation Specialist

Why this job matters

• Provide technical consultancy, resolving escalated support issues across the lines of business to ensure systems availability to the customer.
• Support the timely delivery of IT Provision, Decommissioning, Incident handling, Service Requests and Change Management by the team within the published SLAs and KPIs
• Provide technical consultancy in the delivery of the services offered by the team and input to service productivity to achieve targets.
• Provide Line Manager early sight visibility of issues and concerns that could impact the Systems Engineering objectives, and effectively manage escalations.
• Support the Operational elements on transformational opportunities to help meet Dynamic IT and Technology objectives and influence the business to adopt recommendations.
• Support the management of vendor and supplier contracts and/or SLAs/OLAs to BT standards, ensuring value for money and adherence to agreed service/performance levels.
• Practice CI methodology as a standard operating tool used by the team daily to identify areas of waste and drive improvements.
• To provide analytical and innovative input to projects/operational issues as well as support negotiations.

What you'll be doing

• Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly
• Manages operational support, design, implementation, and upgrade experience.
• Monitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed
• Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments
• Assist the help desk and other teams with troubleshooting to identify root cause, and provide technical support when needed
• Perform routine and scheduled audits of all systems, including backups.
• Customer focused – ensuring that understanding and meeting the needs of the customer is always the primary concern.
• Contributes technical and analytical knowledge where needed to support managers, principals or technical experts to resolve issues during projects.

The skills & experience you'll need:

• Hands on and technical Deep knowledge of Linux server (OLE, RHEL, Centos, Ubuntu)
• Create and modify scripts or applications to perform tasks using scripting knowledge- Shell Scripting/Python
• To install, upgrade and support desktop applications, hardware and operating systems and perform system and software upgrades including planning/scheduling, testing- Build Server, Kickstart server, OS upgrade and migration
• Basic application installation and configuration knowledge.
• CI/CD exposure such as Jenkins/Gitlab and docker
• Configuration management skills/experience Ansible
• Infrastructure Management with Terraform
• Knowledge of version control system

Measure of success:

• Service Level Agreements e.g. Incident & Change handling time targets
• Key Performance Indicators e.g. Service availability, change success ratio
• Improvements identified and implemented; process hours saved through Continuous Improvement
• Performance goals
• Project deliveries withing agreed timeframe with quality.
• Customer feedback
• Produces simple solutions that are right first time. Producing solutions that are the right cost, to maximise business benefit.

The skills you'll need TroubleshootingEscalation ManagementIssue ResolutionNetwork DeliveryHealth & SafetyVendor ManagementNetwork SecurityNetwork TestingNetwork ConfigurationTechnical DocumentationNetwork IntegrationNetwork ImplementationNetwork DesignIncident ManagementEvent PlanningDecision MakingGrowth MindsetInclusive Leadership

About us

BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK's largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ , neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Experience LevelMid Level

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