Senior Engineer-Communications

4 days ago


Hyderabad, Telangana, India Franklin Templeton Full time ₹ 12,00,000 - ₹ 36,00,000 per year
  • At Franklin Templeton Investments, we are dedicated to delivering strong results and exceptional service to clients, team members and business partners. Over 9,000+ employees working in 100+ offices around the world are dedicated to servicing investment solutions for our clients in more than 150 countries. For over 75 years, our success has been a direct result of the talent, skills and persistence of our people, and we are looking for qualified candidates to join our team.

What is the Senior Engineer-Communications group responsible for?
  • Our Communication Services team ensures the stability of Data & Voice infrastructure across our 100+ offices.  The team is spread across the globe. This position will be responsible to provide operational support and vendor oversight of the Voice & Data infrastructure for the businesses and employees located at office locations throughout Franklin's global enterprise.  This position will be in the Franklin Hyderabad office.

What are the ongoing responsibilities of a Senior Engineer-Communications?
  • We are looking for a Senior Engineer to lead Contact center & Voice Infrastructure    environment.   Franklin Templeton's Communication service Voice portfolio includes Contact center Solution, Office telephony & a Trading desk solution. This position will be part of a global team of Communications Services professionals that support Communication service Voice portfolio spread across in US, APAC, Europe, and India.

  • We would prefer a candidate with significant experience of Genesys Cloud (Voice/Chat/Email etc) platform

Responsibilities include:

  • Work in partnership with the broader Technology teams to effectively support the Genesys contact environment 

  • Lead the migration and consolidation of multiple contact centers environments

  • Manage the infrastructure in accordance with established operational practices

  • Enhance and define standards for operation as needed

  •  Vendor oversight to ensure smooth service delivery, measuring and managing defined SLA & KPI

  • Oversee the monitoring of our voice infrastructure components to ensure key performance indicator targets are achieved.

  • Lead in management of problem resolution, participate and provide leadership in major incident bridges, be an escalation point and ensure more senior escalations occur as appropriate and assist in incident root cause analysis

  • Participate in strategic and tactical planning of complex voice and data networks including contact center solutions.

  • Remains abreast of emerging technical issues affecting the telecommunications infrastructure environment currently employed by Franklin

  • Work with our engineering team to make recommendations relating to practice methodologies and tools.

  • Partnership with business to gather requirements and build solution as needed

What ideal qualifications, skills & experience would help someone to be successful?

Knowledge & Experience:

  • 10+ years of practical work experience in the deployment and support of large, contact center on Genesys Cloud

  • Ability to diagnose production issues and work with vendors to resolve issues in an expedited manner.

  • Strong analytical skills and technical understanding of the Genesys platform.

  • Genesys Cloud Platform experience including Architect flow, , Reporting and Call Recording, API and SDK knowledge for Integrations

  • Genesys Cloud Certification preferred

  • Basic understanding of networking and SBC routing will be an added advantage

Additional Qualifications:

  • Excellent Communication Skills:  Written-Data Flow, process flow, network and application level diagraming, Solutions Definition Documentation,

  • Ability to liaison with business customers, development teams and Vendors.

  • Understanding of ITIL framework

Skills & Abilities:

  • Strong written and verbal communication and interpersonal skills

  • Strong organizational and time management skills

  • Ability to perform multiple, concurrent activities in a fast paced and multi-site, global team environment

  • Ability to interact with and lead team members in a local, international and multi-site environment

  • Ability to maintain flexibility in a dynamic organization

  • Ability to always represent the department and company in a professional manner

Problem Solving & Decision Making:  

  • Must have strong analytical, problem solving and decision-making skills

  • Solves routine problems of moderate scope and complexity, following established policies and procedures

  • Ability to work independently with minimal direction, understanding span of control to escalate issues to appropriate level

  • Applies knowledge learned through experience to be able to resolve non-routine and/or moderately complex problems

Job Level - Individual Contributor

Work Shift Timings - 2:00 PM - 11:00 PM IST



  • Hyderabad, Telangana, India Franklin Templeton Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    At Franklin Templeton Investments, we are dedicated to delivering strong results and exceptional service to clients, team members and business partners. Over 9,000+ employees working in 100+ offices around the world are dedicated to servicing investment solutions for our clients in more than 150 countries. For over 75 years, our success has been a direct...


  • Hyderabad, Telangana, India Inspiredge Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title: Senior Cisco Unified Communications EngineerExperience: 10+ yearsLocations: Hyderabad, VizagJob Summary:We are looking for an experienced Senior Cisco Unified Communications Engineer with over 10 years of hands-on expertise in designing, deploying, and managing Cisco Unified Communications solutions. The ideal candidate will have strong knowledge...


  • Hyderabad, Telangana, India Inspiredge Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Senior Cisco Unified Communications EngineerExperience: 8–12 yearsLocations: Hyderabad, VizagJob Summary:We are looking for an experienced Senior Cisco Unified Communications Engineer with 8–12 years of hands-on expertise in designing, deploying, and managing Cisco UC and Contact Center Enterprise (UCCE) solutions. The ideal candidate will...


  • Hyderabad, Telangana, India Vitelglobal Communications Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title: Senior Full Stack Developer (Python, Django, , Sockets)Experience: 7+ YearsLocation: Hyderabad (On-site/Hybrid)Employment Type: Full-timeJob Summary: We are hiring a Senior Full Stack Developer with 7+ years of experience in building scalable, real-time web applications using Python (Django), , and WebSockets. The ideal candidate will also have...


  • Hyderabad, Telangana, India VB® Engineering (I) Pvt Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Senior Civil Engineer, located in Telangana, India. The Senior Civil Engineer will be responsible for designing and managing civil engineering projects, overseeing water resource management, and ensuring effective project management. Day-to-day tasks will include planning and executing engineering...


  • Hyderabad, Telangana, India VB® Engineering (I) Pvt Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Senior Project Engineer (Mechanical) located in Telangana, India. The Senior Project Engineer will be responsible for project management, project engineering, and project planning. The role involves overseeing electrical engineering tasks, coordinating with team members, and ensuring projects meet...


  • Hyderabad, Telangana, India Vanguard Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    About VanguardFounded in 1975, Vanguard is one of the world's leading investment management companies. The firm offers investments, advice, and retirement services to tens of millions of individual investors around the globe—directly, through workplace plans, and through financial intermediaries.**Vanguard's India Office****Vanguard's office in India is a...


  • Hyderabad, Telangana, India Veltris Full time

    Position-Senior Big Data EngineerMust have Big Data analytics platform experience.• Key stacks: Spark, Druid, Drill, ClickHouse.• 8 years experience in Python/Java, CI/CD, infrastructure & cloud, Terraform, plus depth in:           o Big Data pipelines: Spark, Kafka, Glue, EMR, Hudi, Schema Registry, Data Lineage.           o Graph...


  • Hyderabad, Telangana, India Indigo Pre-Engineered Buildings Pvt Ltd Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Company DescriptionIndigo Pre-Engineered Buildings Pvt. Ltd. is one of the fastest-growing companies in South India, specializing in the manufacturing of pre-engineered buildings and their components. Indigo offers comprehensive, customer-friendly PEB solutions tailored to meet both functional and aesthetic requirements. With a state-of-the-art in-house...


  • Hyderabad, Telangana, India InfoTech Consultancy Full time

    We are hiring a Senior Quality Engineer with excellent knowledge on Automation.Senior Quality EngineerLocation: Hyderabad (Hybrid/ Remote)Timings: 3.30am IST - 12.30pm IST (Australia Time Zone)The Senior Quality Engineer will be responsible for ensuring the quality of software products through effective testing strategies and automation.Responsibilities-...