Customer Support Lead

5 days ago


Ahmedabad, Gujarat, India GRIPIT Full time ₹ 3,45,000 - ₹ 7,50,000 per year

About Us

At GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we deliver end-to-end solutions that connect global innovation with Indian consumers.

With a growing portfolio of premium international brands such as Bissell, Narwal, Yale, and EcoFlow, customer experience is central to how we build trust and deliver value.

Key Responsibilities:


• Lead, train, and mentor a team of Customer Service Executives handling calls, emails, chats, and service requests.


• Monitor team performance metrics including AHT, FCR, CSAT, NPS, and overall complaint resolution efficiency.


• Ensure seamless execution of service SOPs, managing escalations and ensuring timely customer solutions.


• Coordinate closely with Cavitak operations, demo experts, repair partners, and logistics teams for faster resolutions.


• Review and publish weekly/monthly service performance reports with actionable insights.


• Integrate customer feedback into continuous process improvements and enhance service workflows.


• Maintain GRIPIT's premium service experience, aligned with global customer experience standards.

Key Skills & Competencies:


• 5+ years of customer service experience, with at least 2 years in a team lead or managerial role.


• Strong people management skills with the ability to coach, motivate, and guide teams.


• Analytical capability to interpret KPIs and drive performance improvements.


• Excellent communication and escalation management skills.


• Proficiency in CRM tools (Zoho or similar) and contact center operations.


• Experience handling premium/luxury brands or premium home appliances is an added advantage.



  • Ahmedabad, Gujarat, India SalesHandy Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    At Saleshandy, we help businesses scale outbound sales with automation, personalisation, and precision. We're a fast-growing, bootstrapped SaaS company trusted by 4,000+ customers globally, and customer experience is our growth engine.We're hiring a Customer Support Lead to build and lead a world-class support function that delivers fast, human, and...


  • Ahmedabad, Gujarat, India Aditi Tracking Support Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job DescriptionTechnical support advisor (GPS Tracking & Fleet Management)Position: Technical support advisorIndustry: GPS Tracking & Fleet ManagementLocation: Ahmedabad , Makrba,Prahlad nagarExperience: 2 to 4 YearsEmployment Type: Full-timeJob Overview:We are looking for a Customer Technical Advisor to provide expert guidance and support to clients...


  • Ahmedabad, Gujarat, India Aditi Tracking Support pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job descriptionJob DescriptionTechnical support advisor (GPS Tracking & Fleet Management)Position: Technical support advisorIndustry: GPS Tracking & Fleet ManagementLocation: Ahmedabad , Makrba,Prahlad nagarExperience: 2 to 4 YearsEmployment Type: Full-timeJob Overview:We are looking for a Customer Technical Advisor to provide expert guidance and support to...

  • Customer Support Lead

    6 hours ago


    Ahmedabad, Gujarat, India, Gujarat GRIPIT Full time

    About UsAt GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we deliver end-to-end solutions that connect global innovation with Indian consumers.With a growing portfolio of premium international brands such as Bissell, Narwal, Yale, and...


  • Ahmedabad, Gujarat, India studentink Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Summary:We are seeking a highly motivated and experienced Customer Support Manager to lead and oversee the customer support operations of our organization. The incumbent will be responsible for ensuring that our customers receive exceptional service and support at all times. This role involves managing the day-to-day activities of the support team,...

  • Customer Support

    3 days ago


    Ahmedabad, Gujarat, India Microvista Technologies Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company: Microvista Technologies Pvt Ltd.Job Title: Support ExecutiveJob Location: , Zion Z-1, Sindhu Bhavan Marg, nr. Maple County Road, Bodakdev, Ahmedabad, Gujarat 380054Job Type: Full TimeRole Overview:As a Support Executive, you will be the primary point of contact for customers seeking assistance. Your key responsibilities will include addressing...


  • Ahmedabad, Gujarat, India CanvasChamp Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Alert: Customer Support Specialist at Canvaschamp, AhmedabadAre you passionate about delivering exceptional customer service and eager to grow your career in the vibrant e-commerce and personalized products space? Canvaschamp, a leading online custom printing company with a global footprint and production facilities in India, USA, and UK, is...


  • Ahmedabad, Gujarat, India Saleshandy Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    HelloAre you someone who:Types fast?Loves solving problems?Enjoys helping others and making tech easier to use?If yes, this role is for you.At Saleshandy, we help people do better email outreach. You'll be helping over 4,000 customers every day through live chat and email — answering questions, fixing problems, and making sure users get the most out of...

  • Support Team Lead

    2 weeks ago


    Ahmedabad, Gujarat, India RIGVED Full time ₹ 3,21,000 - ₹ 6,34,52,691 per year

    Job Title: Support TLExperience: 4+ YearsLocation: Ahmedabad - Work From OfficeCTC: Upto 6LPAJob Description:We are looking for a Support Team Lead with hands-on experience in application support and team management. The ideal candidate should possess strong troubleshooting skills, excellent communication abilities, and experience in handling ticketing...


  • Ahmedabad, Gujarat, India UPADPRO Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Work At UpadproUpadpro is a young organization that believes in long-term relationships with their employees. We are looking for young and dynamic employees for our Organization. We understand the contribution of employees for the company's prosperity and hence we provide them with attractive remuneration, welfare measures and a good working atmosphere. This...