Unified Communications Engineer

It's not just about your career or job title… It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who will you be working with?

You will work with a global team of UC Analysts & Engineers located in the Americas and EMEA regions. You will collaborate with IT teams and end users globally across our locations.

How will you make a difference?

As a member of our Unified Communications (UC) team, Wabtec is looking for an individual to run a best-in-class voice and video platform based on Microsoft Teams. The UC Engineer role reports directly into the Networking/UC/Identity organization and is responsible for the management of our UC infrastructure, project management, service delivery, and designing solutions & processes.

What do we want to know about you?

You must have:

• 4 year degree with 5+ years of IT experience.
• Expertise in voice concepts and best practices such as SIP trunking, MOS and other call quality metrics, telephony, VoIP
• Expertise in Microsoft 365 and Microsoft Teams administration, including Microsoft Teams Direct Routing
• Knowledge of AV and conference room technologies
• PowerShell scripting skills
• Project management skills
• Willing to embrace change and manage or influence required activities to reach desired outcomes
• Proven ability to deliver while under tight timelines
• Demonstrated ability to proactively analyze and solve complex problems
• Excellent communication skills including both verbal and written
• Actively seeks next-gen certifications pertinent to the role.
• Ability to work unsupervised.
• Strategic and creative thinking to analyze issues that may arise and create solutions.
• Ability to respond positively to feedback and implement change in process and procedures as needed.
• Ability to work in a fast-paced environment.
• Ability to work all hours across different time zones.
• Must be able and willing to travel as needed – up to 10%

We would love it if you had:

• MS-700 and/or MS-721 certification
• Entry-level SBC vendor certification, such as AudioCodes ACA
• Experience with Nice CXOne Studio
• Entry-level project management certification, such as CAPM
• Knowledge of ITIL concepts and practices

What will your typical day look like?

• Ensure incident response and compliance to ticket SLAs.
• Support UC platforms & services, including Microsoft Teams, conference room systems, SIP trunking, call center solutions, and webcasts.
• Manage & deliver UC projects, including Teams Voice deployment projects.
• Deploy proactive solutions to recurring problems/requests.
• Be an escalation point, and a strong advocate for our end users, customers, and stakeholders.
• Collaborate with third-party service and support vendors to ensure maximum uptime and prompt problem remediation

What about the physical demands of the job?

• Regularly remaining in a stationary position, often standing or sitting for prolonged periods
• Regularly communicating with others to exchange information
• Regularly required to attend meetings in person and virtually using video and audio computer equipment
• Regularly repeating motions that may include the wrists, hands and/or fingers, such as typing
• Occasionally moving about to accomplish tasks or moving from one worksite to another
• Occasionally light work that includes moving objects up to 20 pounds

Work Environment:

• Current hybrid work schedule of at least 3 days in the office (Tuesday-Thursday), with a possibility of returning to 5 days at any time.
• The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment. During visits to areas of operations, you may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.