Client Success Specialist

2 weeks ago

Jaipur, Rajasthan, India ENBRAUN Technologies Full time

Location:
Jaipur

Experience:
1–4 years

About Company-
Enbraun Technologies is the team behind eResource Scheduler, a global B2B SaaS product for workforce and project resource management. Our product helps organizations plan work smarter, allocate resources efficiently, and improve productivity through better scheduling and capacity planning. We are committed to building simple, powerful tools that solve real operational challenges for businesses.

About the Role-
We are looking for a client-facing professional who can confidently represent our SaaS product to international clients. The role involves conducting product demos, onboarding new clients, and providing ongoing support through email and video sessions.

You will work closely with the CEO and collaborate with internal teams to ensure clients receive a smooth and high-quality experience.

Key Responsibilities

1.Client Interaction & Product Demonstration

  • Conduct clear and structured web-based product demos for prospects and existing clients.
  • Understand client requirements and demonstrate relevant product workflows.
  • Support the CEO during high-priority client discussions.

2.Client Support & Issue Resolution

  • Provide email and video-based support to international clients.
  • Troubleshoot product-related issues and coordinate with internal teams for quick resolution.
  • Maintain timely follow-ups and ensure a high-quality support experience.

3.Client Onboarding & Training

  • Guide new clients through onboarding, setup, and product training.
  • Ensure clients understand key features and best practices.
  • Share product updates or new feature releases when required.

4.Internal Collaboration

  • Work with Product, Technology, and Management teams based on client needs and feedback.
  • Highlight common issues or feature requests to help improve the product.
  • Assist with pricing discussions, renewal coordination, contract extensions, and invoicing as required.

Requirements

  • 1–4 years of experience in Client Success / Product Support / Client Servicing in a B2B or SaaS environment.
  • Excellent verbal and written communication skills, suitable for international clients.
  • Strong proactive attitude, ownership mindset, and attention to detail.
  • Ability to understand product workflows and explain them in a simple, professional manner.
  • Flexible to work extra hours occasionally based on international client availability.
  • Comfortable handling multiple responsibilities in a fast-moving environment.

Perks

  • High ownership role with real growth opportunities.
  • Supportive and collaborative team.
  • 5 day work model.
  • Quarterly recognition programs and yearly outings.
  • Work alongside an experienced SaaS team with global clientele.

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