
Sr. Operations Associate
2 weeks ago
Hi LinkedIn,
Interested candidates can share the resumes at
Experience - 3-4yrs
Location - Gurugram Sector 49
Key Responsibilities:
1. Account Management:
○ Oversee accounts, ensuring accurate tracking and reconciliation of financial
transactions.
○ Monitor and manage account-related queries and escalations for timely resolution.
2. Invoicing:
○ Manage end-to-end invoice generation, ensuring accuracy and compliance with client
agreements.
○ Follow up with clients for on-time payments and address any invoicing disputes
promptly.
○ Maintain records of invoices, payments, and follow-ups for audit purposes.
3. B2B Client Engagement:
○ Build and nurture strong business relationships with B2B clients to ensure long-term
partnerships.
○ Act as the point of contact for client queries, and operational discussions.
○ Coordinate with clients to understand their needs and note down requirements.
4. Meeting Coordination:
○ Attend client and internal meetings, preparing detailed minutes of meetings (MoM)
for documentation and follow-up.
○ Ensure action items from meetings are tracked and communicated to relevant
stakeholders.
5. Initial Client Interaction:
○ Represent Vendify in initial client interactions, gathering basic details and
requirements.
○ Document client needs and share them with internal teams for further action.
6. Process Documentation:
● Document key processes in daily operations (e.g., invoicing workflows, client
interaction protocols, issue resolution steps) to maintain clear records for future
reference.
● Ensure documentation is organized, accessible, and updated regularly for operational
consistency and training purposes.
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