Customer Support Executive Night Shift
2 days ago
About Superfans
At
Superfans
, we help brands build deeper connections with their customers — turning casual buyers into loyal fans. Our platform is used by growing DTC brands to engage, reward, and retain their communities.
We're a small but passionate team that believes every customer interaction is a chance to create a lasting impression — and we're looking for someone who shares that belief.
About The Role
We're looking for a
Customer Support Executive
who loves solving problems and making customers smile. You'll be supporting our US-based customers during their working hours, helping them get the most out of Superfans, and ensuring they always feel heard and supported.
What You'll Do
- Be the first point of contact for our customers — via chat, email, or calls.
- Troubleshoot issues and provide quick, clear, and friendly resolutions.
- Document and track customer interactions in our support tools.
- Collaborate with the product and engineering teams to resolve bugs or feature requests.
- Spot recurring issues and suggest improvements to make our product and support even better.
- Be an advocate for the customer within the company.
What We're Looking For
- Minimum 2 years of experience in a customer support or success role (preferably supporting US-based customers).
- Excellent English communication skills — written and spoken.
- Tech-savvy and comfortable learning new tools quickly.
- Patient, empathetic, and always calm under pressure.
- Ready to work on night shifts aligned with US hours.
- Familiarity with support platforms like Zendesk, Intercom, or Freshdesk is a plus.
Bonus Points
- Experience in SaaS, DTC, or eCommerce industries.
- A knack for simplifying complex things for others.
- You genuinely enjoy helping people and seeing them succeed.
Why You'll Love Working Here
- 100% remote-first culture.
- Competitive pay with night shift allowance.
- Work with a fun, fast-moving global team that actually cares.
- Freedom to take ownership and grow with the company.
Why You'll Love Working Here
- Impact That Matters- Partner with some of the most exciting DTC brands across North America. You'll directly drive revenue and shape our growth story. We're a startup, so if you thrive on ownership and problem-solving, you'll fit right in.
- A Team That Wins Together- Join a 50-member global crew that's collaborative, ambitious, and knows how to have fun while getting things done.
- Work From Anywhere- We're remote-first — giving you the flexibility to work from wherever you're most productive.
- Take Time Off, Freely- Enjoy unlimited paid leave, built on trust and accountability.
- Benefits That Actually Benefit You- Health insurance: Coverage for you + 5 family members (₹5L), with affordable top-up options, Employee-friendly salary structure with allowances for food, fuel, gym, and HRA — designed to save you taxes while simplifying your ITRs, and a Competitive base pay + performance incentives that reward results.
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