Receptionist - Female Candidates
1 day ago
Job description:
Job Title: Receptionist
Location: Manjusar, Vadodara, Gujarat
Job Type: Full-time
About Firm: Solar Structure Industry
Position Summary: We are seeking a highly professional, organized, and empathetic Receptionist to be the face of our facility. The ideal candidate will be the first point of contact for patients, families, and visitors, creating a welcoming and supportive environment. This role is crucial for ensuring the smooth operation of the front office and providing excellent customer service.
Key Responsibilities:
- Greeting and Welcoming: Greet all patients, visitors, and staff with a warm, friendly, and professional demeanor.
- Patient & Visitor Management:
- Direct visitors to the appropriate person or department.
- Manage the visitor log and issue visitor passes as per company policy.
- Answer general inquiries and provide information about company's services.
- Communication:
- Answer and direct incoming calls in a timely and professional manner.
- Handle correspondence, including emails and mail, and distribute it to the relevant staff.
- Take messages and ensure they are delivered accurately and promptly.
- Administrative Support:
- Manage appointments and scheduling for various departments (e.g., therapists, doctors).
- Maintain a clean and organized reception area.
- Perform basic administrative tasks such as filing, photocopying, and data entry.
- Assist with billing and patient record management as needed.
- Crisis & Emergency Response:
- Remain calm and professional during emergencies.
- Follow established protocols to notify appropriate staff and emergency services.
- Coordination:
- Liaise with different departments to ensure seamless communication and operations.
- Assist with coordinating patient admissions and discharges.
Required Qualifications and Skills:
- Experience: Previous experience in a receptionist, or customer service role, preferably within a healthcare or similar environment.
- Communication:
- Excellent verbal and written communication skills in English, Hindi, and Gujarati.
- Strong interpersonal skills and a compassionate, empathetic nature.
- Technical Skills:
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Experience with hospital management software or patient management systems is a plus.
Job Types: Full-time, Permanent
Pay: ₹15, ₹20,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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