Senior Business Analyst

Be part of a high-growth digital and customer experience consulting firm that has been recognized as one of the fastest-growing companies in America by Inc. 5000 and honored in the Deloitte Technology Fast 500 North America.

Job Description

We're looking for the Business Analyst defines and designs solutions for clients. The Business Analyst collaborates with teams on web design and development projects from inception to completion. It is the Business Analyst's primary responsibility is to understand, document, and track the business needs and requirements throughout the project life-cycle.

Responsibilities

• Ownership, elicitation, and documentation of business needs and business requirements.

• Ownership, delivery, and documentation of functional requirements and specifications by applying experience and understanding of object-oriented design and use case modelling.

• Liaise between Client Services, UX, Strategy, and Technology teams to ensure quality solutions that deliver business results.

• Act as primary requirements go-to person during the design and build phase of projects.

• Identify and subsequently define the required tests and co-lead test planning.

• Participate in testing and lead the effort to identify requirement and solution gaps and resolutions.

• Evaluate the performance of the business solution, identify opportunity for improvement, and refine targets for future releases.

• Participate in UAT planning & execution.

• Support requirements understanding and issue resolution throughout project life cycle.

• Serves as the conduit between customer community (internal and external customers) and the software development team through which requirements flow.

• Participate in the creation of project plans and communicate status to all levels of management for medium to large sized projects.

• Ensure issues are identified, tracked, reported, and resolved in a timely manner.

• Seek opportunities to provide value-added solutions for business and clients.

Requirements

• At least 4 years in a client-focused Business Analyst's role.

• Should have come from a digital marketing/content management system (CMS)/web background.

• Proven analytical background and exposure to business analysis approach and standards.

• Experience with both digital/web and technical projects.

• Familiar with object-oriented design, use case modeling, and software development processes.

• Experience with web solutions such as web analytics, e-commerce, content management, enterprise search, campaign management, etc.

• Must have digital solution experience.

• Good to have knowledge of ISMS

• Travel may be required

About Altudo

Altudo is an award-winning customer experience agency with a global presence across the US, Canada, and South America. Recognized as one of the fastest-growing companies in America by Inc. 5000 and honored in the Deloitte Technology Fast 500 North America, Altudo has cemented its position as a leader in the industry. Altudo is proud to be recognized among India's top 50 Best Companies to Work For in 2022 and 2023 by the Great Place to Work Institute. It is also certified as a great workplace for women and millennials.

Over the last two decades, we have established ourselves as a leader in the customer experience space, with over fifty Fortune500 companies among our clients. We specialize in creating solutions that improve customer experience and drive revenue. Our work has earned us numerous accolades and international recognition. Our success is rooted in our people and our work culture. We provide fast-track growth opportunities to our top performers and foster entrepreneurial avenues that contribute to their holistic development at Altudo. Additionally, we have strong alliances with Sitecore (Platinum), Microsoft, BigCommerce, and Adobe.

At Altudo, we are committed to maintaining a workplace that upholds the principles of diversity, equity, and inclusion. We have a strict zero-tolerance policy toward any form of discrimination or harassment based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, marital status, or any other characteristic protected by law. All employees are expected to foster an environment of mutual respect, and any violation of this policy may result in disciplinary action, up to and including termination of employment.

Learn more about us