eClinicalWorks (eCW) Implementation Specialist

5 days ago

Ahmedabad, Gujarat, India One World Full time ₹ 4,00,000 - ₹ 8,00,000 per year
Job Description

Position Title: eClinicalWorks (eCW) Implementation Specialist

Reports To: Practice Administrator / Operations Manager

Department: Clinical Operations / IT

Job Type: Full Time - Remote

Position Overview -
The eClinicalWorks (eCW) Implementation Specialist is responsible for optimizing the use of the eCW electronic health record (EHR) system within the clinic. This role ensures smooth adoption of eCW features across departments (providers, front office, billing), maintains system version compliance, and drives continuous improvement in workflows to enhance operational efficiency and patient care.

Key Responsibilities -
System Optimization & Feature Management

• Research, test, and recommend new eCW features to improve clinical and administrative workflows.

• Stay updated with eCW releases and enhancements to identify opportunities for adoption.

• Create and submit support tickets to enable or troubleshoot features and ensure timely resolution.

Provider & Staff Engagement

• Train providers and staff on new features and best practices.

• Monitor usage and adoption, providing coaching and refresher sessions as needed.

• Gather feedback from users to identify pain points and propose solutions.

Billing, Scheduling & Front Office Support

• Explore eCW billing, claims, and front-office modules to improve accuracy and efficiency.

• Collaborate with the billing team to troubleshoot workflow or system-related issues.

• Optimize scheduling templates, patient check-in processes, and other front-desk functions.

System Maintenance & Version Control

• Ensure all workstations run the latest supported version of eCW.

• Coordinate with IT for updates, patches, and troubleshooting to maintain system stability.

• Maintain uniformity of configuration across all devices and locations.

Documentation & Reporting

• Maintain detailed records of enabled features, training sessions, and version upgrades.

• Prepare periodic reports summarizing adoption rates, outstanding tickets, and improvement opportunities.

Qualifications -

• Education: Bachelor's degree in Health Informatics, IT, Healthcare Administration, or related field (preferred).

Experience -

  • 1–3 years of experience with eClinicalWorks (preferred) or similar EHR systems.
  • Experience in medical practice operations, billing, or front office coordination is a plus.

Skills -

  • Strong understanding of clinical workflows, EHR systems, and healthcare operations.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and training abilities.
  • Detail-oriented with ability to manage multiple tasks and deadlines.

Performance Metrics -

• Feature Adoption Rate: Percentage of new eCW features successfully implemented and used by staff.

• Ticket Resolution Efficiency: Average time from ticket creation to resolution.

• Training Completion: Percentage of staff trained on new features within a set timeframe.

• System Compliance: Percentage of workstations running the latest eCW version.

• Process Improvement: Reduction in billing errors, appointment scheduling errors, or provider complaints due to system inefficiencies.

  • International Customer Support

    6 days ago

    Ahmedabad, Gujarat, India Eclinicalworks Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Shift Timing PM AM IST , 9.00 PM AM ISTPosition Overview:As a Strategic Account Manager, you will act as a focal point of contact after the client goes live. The critical aspects of this job are to manage customer relationships, expectations, customer business assessment, risk analysis and customer satisfaction.Job Functions / Responsibilities:Communicate...

  • Accounts Receivable Specialist

    4 days ago

    Ahmedabad, Gujarat, India Ambit Global Solution Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionAmbit Global Solution is a leading medical and dental billing and revenue cycle management company based in Ahmedabad. The company helps organizations maximize revenue and reduce operating costs with a highly trained team of experts. Ambit's powerful technology solutions and client-focused service enhance the efficiency and profitability...

  • Implementation Specialist

    3 days ago

    Ahmedabad, Gujarat, India PathQuest Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Introduction – Pacific Group of companies :Established in 2008, Pacific was formed to serve the clients with the best services in the field of outsourced accounting. As years passed, we have become leaders in the Outsourcing field because of our excellent client service and dedicated efforts. Pacific has always been a 'People First' organization...

  • IT Specialist

    1 week ago

    Ahmedabad, Gujarat, India S4 Research Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionS4 Research is a Site Management Organization dedicated to the recruitment of patients and sites for clinical trials. We support pharmaceutical companies and CROs in maximizing patient recruitment potential and cost-saving opportunities in emerging markets, primarily focusing on Asia. Our mission is to support Asia's investigators in...

  • AR Executive-Medical Billing

    5 days ago

    Ahmedabad, Gujarat, India, Gujarat Ambit Global Solution Full time

    Company DescriptionAmbit Global Solution is a leading medical and dental billing and revenue cycle management company based in Ahmedabad. The company helps organizations maximize revenue and reduce operating costs with a highly trained team of experts. Ambit's powerful technology solutions and client-focused service enhance the efficiency and profitability...

  • Sales Specialist

    1 week ago

    Ahmedabad, Gujarat, India AKIKO GLOBAL SERVICES Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAt AKIKO GLOBAL SERVICES, our mission is "Achieving Global Excellence" by fostering individual growth, teamwork, and innovation. We aim to become the largest asset financing company in the country, and we believe that achieving the smallest dreams today will lead to immense success tomorrow.Role DescriptionThis is a full-time, on-site role...

  • Marketing And Branding Specialist

    2 weeks ago

    Ahmedabad, Gujarat, India Bozarro Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time role for a Marketing and Branding Specialist. Located in Ahmedabad, this hybrid role allows for some work from home. The Marketing and Branding Specialist will be responsible for developing and implementing marketing strategies, conducting market research, supporting sales initiatives, and delivering exceptional customer...

  • Sales And Marketing Specialist

    22 hours ago

    Ahmedabad, Gujarat, India Venus Industries Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionVenus Industries, founded in 1963 by Mr. J.K Khurana, has over 60 years of experience in the luxury dining industry. The company is renowned for its exceptional quality and excellence in manufacturing and exporting stainless steel commodities, hotel ware, restaurant tableware, barware, kitchenware, cutlery, buffet collections, and various...

  • Sales And Marketing Specialist

    3 days ago

    Ahmedabad, Gujarat, India N-TEX Machinery Private Limited Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Company DescriptionN-TEX Machinery Private Limited is a premier manufacturer serving multiple industries with high-speed automatic Pirn winding machines, magnetic cheese winding machines, circular looms, cutting machines, flexographic printing machines, and mechanical/hydraulic bale press machines. By understanding customer needs, leveraging new...

  • Marketing Specialist

    5 days ago

    Ahmedabad, Gujarat, India Symphyra Healthcare Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Company DescriptionSymphyra Healthcare is a dynamic pharmaceutical company dedicated to pioneering innovative solutions that elevate healthcare standards and transform lives. Driven by a passion for innovation, we invest significantly in groundbreaking research to bring novel therapies and treatments to the forefront of medical advancement. Our mission is to...