Senior Associate

Senior Associate - NVOCC Operations - Global Service Centre

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.

About DP World Global Service Centre

DP World's Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World's growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.

Role Purpose:

The Customer service specialist shall be responsible for processing of information, ensuring the data integrity and Quality. The position requires attention to detail, efficiency, and the ability to work collaboratively within a team.

Designation: Senior Associate – NVOCC operations

Base Location: Navi Mumbai

Reporting to: Assistant Manager

Key Role Responsibilities:

• Strong communication skills, both verbal and written.

• Meticulous attention to detail for accurate data entry, including capturing details of documents related to Ocean Transportation.

• Good knowledge of Export and Import documentation process.

• Organizational skills to manage multiple tasks efficiently, such as accurately inputting information into desired systems following established guidelines.

• Customer-focused mindset for exceptional service, meeting deadlines for assigned tasks related to booking creation and updates.

• Adaptability to changing priorities and willingness to learn, supporting time-sensitive projects as required by the business.

• Team player with a collaborative and positive attitude.

• Problem-solving ability to address customer inquiries effectively.

• Basic tech proficiency, including CRM tools and software.

• Effective time management to meet deadlines and deliver goals as per defined KPIs.

• Empathy and patience when dealing with customer concerns, following instructions as mentioned in the Process Manual.

Education & Qualifications:

• Bachelor's degree.
• Should have good communication skill in English and must have good proficiency in Email Writing skills.
• Should have a minimum typing speed of 20 wpm with 95% accuracy.
• Problem solving, Excellent communication and interpersonal skills.
• Willingness to work in Shifts as per allocated roster and Country to work, fine to work in night shift as well.
• Dangerous goods experience and ability to read and process dangerous goods documents.

• Minimum 4 years of experience in Documentation processing with a reputed shipping/logistics organization.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.