Site Technical Engineer
1 week ago
Key Responsibilities:
Product Demonstrations: Conduct live and virtual demonstrations of RF / IT and security solutions (Walkie Talkies, Body-Worn Cameras, Dashboard Cameras, Breath Analyzers) tailored to client requirements.
Installation & Configuration: Lead end-to-end installation, configuration, and commissioning (hardware/software) of products at client sites or remotely.
Technical Support: Provide backend technical support (Level 1–3) ensuring prompt resolution of client issues.
Troubleshooting: Diagnose and resolve hardware/software challenges effectively, documenting solutions for future use.
Client Training & Onboarding: Deliver training sessions for end-users and administrators on product functionality, features, and best practices.
Documentation & Compliance: Prepare and maintain technical documents including installation guides, troubleshooting manuals, SOPs, and FAQs; ensure adherence to compliance and company standards.
Collaboration: Work closely with cross-functional teams (Sales, Product Development, QA, Customer Success) to ensure smooth delivery and support.
Customer Relationship Management: Build and maintain strong client relationships through responsive and professional communication.
On-Site Visits: Travel to client sites for installations, training, troubleshooting, and project requirements.
Feedback Loop: Capture client feedback and share actionable insights with internal teams for product improvement.
Requirements
Bachelor's Degree in Computer Science, Information Technology, Electronics, or a related field.
Minimum 5+ years of experience in technical support, IT services, or systems engineering.
Proven expertise in product demonstrations, installations, troubleshooting, and client-facing roles.
Strong technical knowledge in system administration (Windows/Linux).
Hands-on experience with products such as Walkie Talkies, Body-Worn Cameras, Dashboard Cameras, and Breath Analyzers is highly desirable. or RF Products
Experience in documentation, compliance, and reporting.
Excellent communication, interpersonal, and presentation skills.
Ability to multi-task, prioritize, and thrive in a fast-paced environment.
Willingness to travel frequently as per business and project requirements.
Job Types: Full-time, Permanent
Pay: ₹30, ₹35,813.56 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Application Question(s):
- How many years of experience you have in Radio Frequency domain ?
- Are you open to travel ?
Willingness to travel:
- 100% (Required)
Work Location: In person
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