Training Manager

2 weeks ago

Bengaluru Hyderabad, India Randstad Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Duties and Responsibilities

  • Lead and develop a team of global trainers, who deliver trainings including, but not limited to

new hire, process refresher, behavioral and skills-based trainings

  • Evaluate and maintain training delivery methods and make recommendations to improve trainee

experience as well as outcome.

  • Provide regular progress updates to internal and external stakeholders regarding training

initiatives

  • Partner with delivery, quality and leadership to identify critical training needs or gaps that are

essential to drive growth

  • Own, manage and drive training initiatives within Screening workstream, partnering with

counterparts within Training Leadership to ensure alignment with account-wide processes and

best practices

  • Act as Training POC for implementation/expansions within Screening workstream
  • Attend weekly, monthly business reviews, contribute and present back training slide with

data-driven insights, demonstrating training ROI

  • Ensure consistency in training format and delivery
  • Seek to identify, repurpose and leverage existing training content within the greater organization

that is applicable to current account

  • Host trains the trainer sessions for internal subject matter experts (system related rollouts,

enhancements, new products, etc.)

  • Personally deliver various training content in person, live web training and or recorded online
  • Maintain overall training calendar of events
  • Track training performance and measure the effectiveness

Trainee knowledge retention by issuing assessment test and quizzes on course material

Training impact and correlation to new hire ramp (0-1 year tenure group)

Solicit training feedback through regular post training surveys and recommend necessary

changes to improve training effectiveness

Establish performance tracking and reporting within Learning Management System (LMS)

  • Develop training schedules and plans for workstream-specific training initiatives

Basic qualifications:

  • 8-10+ years experience in learning and development leadership and demonstrated successes within a complex organization, RPO/BPO Preferred
  • Business related postgraduate qualification or equivalent relevant business
  • Experience leading and developing a global team of trainers and managers
  • Experience with e-learning platform

Preferred qualifications include:

  • MBA preferred in related field
  • Strong analytical and problem-solving skills, with the ability to translate data into actionable

insights.

  • Excellent communication and interpersonal skills, with the ability to influence and collaborate

effectively across teams.

  • Ability to work independently and manage multiple priorities in a dynamic environment.
  • Strong organizational and time-management skill

Knowledge, Skills, and Abilities

  • Extensive knowledge of instructional design theory and implementation
  • Extensive knowledge of learning management systems and web delivery tools
  • Proven ability to complete full training lifecycle (assess needs, plan, develop, coordinate, monitor and evaluate)
  • People leadership and professional development skills
  • Familiarity with traditional and modern job training methods and techniques

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