Sales and Customer Support Specialist

3 days ago

Jaipur, Rajasthan, India Mr N Mrs Pet Full time ₹ 2,00,000 - ₹ 3,50,000 per year

Who We Are:At Mr n Mrs Pet, we're India's largest pet sourcing platform, bringing joy to pet lovers by connecting them with their perfect pets Whether it's playful pups, curious kitties, or little pocket-sized animals, we make it our mission to make pet parenting easy and fun. As we grow, we need a Sales and Customer Support Specialist who's excited to help customers, drive sales, and make a big impact. Are you ready to be a part of our paw-some team?

What You'll Do:

  • Assist Customers: Help customers pick the perfect pet by understanding their needs, preferences, and lifestyle.
  • Drive Sales: Achieve and exceed sales targets by recommending the best pets and pet-related products.
  • Customer Support: Handle inquiries and provide stellar support via calls, chats, and emails. Ensure every customer has a positive experience with us.
  • Relationship Building: Build strong relationships with customers and follow up to ensure satisfaction, loyalty, and future purchases.
  • Problem Solving: Address customer issues promptly and find creative solutions with a smile (even through a screen).
  • Organize & Update: Keep customer records up to date and track progress, ensuring timely follow-ups and data accuracy.

What We're Looking For:

  • Experience: At least 6 months to 3 years in sales or customer support.
  • Skills: Excellent communication skills – whether you're chatting on the phone or writing an email, you connect easily with people.
  • Tech-Savvy: Comfortable with computers, CRM software, and open to learning new tools.
  • Attitude: A positive and friendly approach to customers with the ability to work efficiently in a fast-paced environment.
  • Education: High school diploma or equivalent, and bonus points for additional college coursework or certifications.

Why You'll Love It Here:

  • Fun and Creative Team: Our departments are made up of passionate people who love working together. We encourage fresh ideas and creative approaches to problem-solving.
  • Growth and Learning Opportunities: As we grow, you grow There's plenty of room for you to learn new skills, take on new challenges, and advance your career with us.
  • Make an Impact: Your role will directly help pet owners find their new best friends and make their lives better. Plus, you get to work in an industry you can feel good about
  • Amazing Culture: We work hard, but we have fun too A supportive, friendly environment where you'll feel right at home.

Work Schedule:

  • Working Days: 6 days a week with rotational offs.
  • Shifts: Rotational shifts (no night shifts).

Ready to Join Us?If you love pets, are passionate about customer service, and want to be part of a fast-growing, creative team, we want to hear from you Apply now and start your journey with Mr n Mrs Pet. Let's make the world a better place, one pet at a time

Job Types: Full-time, Permanent

Pay: ₹200, ₹350,000.00 per year

Application Question(s):

  • Are you open for full-time in-office role in Jaipur (8.5 hrs/day)? If yes, Reply: My name is [Your Name], I`m comfortable with Jaipur & full-time. I love dogs, esp. [Breed].
  • Do you have a dog? If yes, share its breed, age & qualities. If you make it Chief Dog Officer, what qualities would you look for? If no, which breed, age & qualities would you choose?
  • What made you choose this profile, and what skills or strengths do you think you can bring to our team?

Work Location: In person

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