Customer Support Specialist

3 days ago

Jaipur Rajasthan India, Rajasthan RKB Web Technologies Full time

We’re looking for a Customer Support Specialist to provide email and chat support for merchants using our Shopify SEO app. The role involves troubleshooting customer issues, guiding merchants on app features and Shopify settings, and ensuring that every interaction is clear, friendly, and professional.


You will also collaborate with developers to escalate technical issues, document solutions, and turn common questions into easy-to-understand help center articles and FAQs. This position requires empathy, strong written communication, and a solid understanding of how Shopify apps and themes work, along with basic knowledge of technical SEO.


Responsibilities:

• Provide timely, empathetic, and accurate support via email and chat.

• Troubleshoot app functionality, theme compatibility, and setup issues.

• Collaborate with developers to reproduce and escalate technical problems.

• Write and maintain help articles, FAQs, and knowledge base documentation.

• Translate technical concepts into clear, user-friendly explanations.

• Collect feedback from merchants and share insights with the product team.


Requirements:

• 1–2 years of experience in customer support, ideally for a SaaS or Shopify app.

• Basic understanding of Shopify stores, themes, and apps.

• Familiarity with SEO fundamentals and structured data.

• Excellent written English and communication skills.

• Strong problem-solving and troubleshooting abilities.

• Ability to manage multiple conversations and prioritize effectively.


Nice to Have:

• Experience with Shopify app ecosystem or e-commerce platforms.

• Prior work with knowledge base management or technical documentation.

• Hands-on knowledge of schema markup, IndexNow, or other SEO protocols.

  • Customer Support Specialist

    1 week ago

    Jaipur, Rajasthan, India Law Prep Tutorial Jaipur Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionEstablished in 2008, LawPrep Tutorial Jaipur is a pioneering institute for the Common Law Admission Test and various other law entrance tests in India, such as AILET, SET, and CET. As one of the oldest institutes in Rajasthan, LawPrep Tutorial has maintained a consistent and expert team of faculty members. Year after year, the institute...

  • Sales and Customer Support Specialist

    2 weeks ago

    Jaipur, Rajasthan, India Mr N Mrs Pet Full time ₹ 2,00,000 - ₹ 3,50,000 per year

    Who We Are:At Mr n Mrs Pet, we're India's largest pet sourcing platform, bringing joy to pet lovers by connecting them with their perfect pets Whether it's playful pups, curious kitties, or little pocket-sized animals, we make it our mission to make pet parenting easy and fun. As we grow, we need a Sales and Customer Support Specialist who's excited to help...

  • Product Support Specialist

    1 week ago

    Jaipur, Rajasthan, India PAR Technology Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants...

  • Product Support Specialist

    1 week ago

    Jaipur, Rajasthan, India PAR Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    LocationJaipurEmployment TypeFull timeDepartmentServices & SupportFor over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable...

  • Product Support Specialist

    1 week ago

    Jaipur, Rajasthan, India PAR Technology Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants...

  • Product Support Specialist

    1 week ago

    Jaipur, Rajasthan, India PAR Technology Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants...

  • Technical Product Support Specialist

    2 weeks ago

    Jaipur, Rajasthan, India VoterMood Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionVoterMood is revolutionizing democracy with digital innovation, creating strong connections between citizens, political entities, and elected representatives for a more inclusive and participatory democratic process. Our platform provides voters with unparalleled access to information, ensuring every opinion resonates with significance. We...

  • Customer/Technical Support Executive-International

    1 week ago

    Jaipur, Rajasthan, India TRDFIN Support Services Pvt Ltd Full time ₹ 3,78,000 - ₹ 4,20,000 per year

    We are looking for a talented Customer/Technical Support Executive with a professional and approachable demeanor for an international process. The ideal candidate should be self-motivated and passionate about customer support.Job Responsibility:Handle international customer calls efficiently and professionally.Understand customer needs and provide...

  • Customer Care Executive

    1 week ago

    Jaipur, Rajasthan, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 1,50,000 - ₹ 4,50,000 per year

    Role & responsibilitiesRoles and responsibilities* Handle customer inquiries, resolve issues, and provide solutions via phone, email, or chat.* Process customer orders, answer questions about products/services, and address concerns in a timely manner.* Maintain accurate records of customer interactions using CRM software.* Escalate complex issues to senior...

  • Retail Sales Specialist

    3 days ago

    Jaipur, Rajasthan, India, Rajasthan Gem Plaza Full time

    Company DescriptionGem Plaza is a fine jewelry company based in Jaipur. Dealing in precious gems and jewelry.Role DescriptionThis is a full-time on-site role located in Jaipur for a Retail Sales Specialist. The Retail Sales Specialist will be responsible for assisting customers with product selection, ensuring a high level of customer satisfaction,...